Sales Development Representatives – Enterprise Sales
Lisbon
Online sales are constantly increasing. The forecast projects that US online retail sales will reach $645 billion in 2020 (a 12.1%) and will top $1 trillion by late 2025.
With this increasing number, customer behavior and expectations are changing, too: While customers can easily purchase goods and services online from wherever they are and around the clock, access to support is hardly available. For cost reasons, companies still only offer their support at traditional opening hours with support having a mediocre reputation. This results in losing customers and poor conversion rates because the competition is just one click away.
Guuru’s technology allows companies to offer 24/7 live chat support at an affordable price: By engaging the customer crowd, customers use the knowledge of their own most experienced and passionate customers to support others. The AI-driven algorithm distributes questions to the right source and through machine learning, it constantly improves itself.
Our goal is to become the world’s leading Customer Service Crowdsourcing Platform and set the new standard of customer service in the digital world.
Do you want to be part of our ambitious team to contribute to this fast-growing market need and help us accelerate our growth? We have open positions for
Enterprise Sales Development Representatives
Responsibilities
- Follow-up on inbound leads and provide appropriate information to foster lead relationships.
- Use a mix of all communication tools to engage with prospects and schedule demos or onsite meetings.
- Maintain detailed documentation and analysis of leads in Hubspot.
- Act as a subject matter expert on Crowdsourcing Customer Service.
- Research target leads and create an analysis of the prospect before handing them off to an Account Executive, Sales Director or sales team.
- Educate leads on Crowdsourced Customer Service and nurture them until they are qualified and ready to talk with an Account Executive.
- Qualify and engage sales leads, supplying leads with adequate information about guuru or market insights and providing the sales team with detailed information about the lead.
- Schedule appointments, demos and introduce leads to their new point of contact.
Requirements
- Self-starter who has the tenacity to initiate multiple touchpoints and nurture useful conversations with prospect, without giving up
- 2-3 years of experience in sales, marketing or telemarketing.
- 2-3 years of experience with CRM.
- Proven track record for articulating a product/service and building rapport with prospects.
- Strong communication skills, including written, verbal, presentation and on social media.
- Excellent verbal and written communication skills in Englisch, and preferably in German or French.
- Ability to pinpoint customer pain points and accurately assess the transactional value for both the company and customer.
- Self-motivated, tenacious, confident, independent and strong attention to detail.
- Schedule appointments, demos and introduce leads to their new Account Executive.
Interested? Send your application to careers@guuru.com.