How it works
Our Customer Interaction Solution combines AI with the human experience of product users and agents.
Engage your passionate product user for authentic, instant and 24/7 support
Our Customer Interaction Solution combines AI with the human experience of product users and agents.
How GUURU works
1. Customer Request
A customer asks a question through the GUURU Chat or any of the popular desktop or mobile messenger apps – let your customers ask their question through the channel of their choice.
2. Automated AI Routing
Our Artificial Intelligence (AI) algorithms recognise the nature of the question and allocate it to the appropriate channel.
To improve the allocation of questions, our machine learning algorithms combine all available information such as:
- Past conversation content
- Source URL of the question
- Language of the question
3. Customised Response
Within seconds, the user will be connected with the best available conversational partner:
GUURU SmartBot
Our SmartBot is powered by artificial intelligence (AI) and provides answers to simple questions.
Its knowledge comes from previous answers, FAQs or the knowledge base. It is also regularly fed by the Guurus and therefore grows constantly.
Guurus – your certified product users, 100% remote
Your certified customers provide instantaneous, first-class support for any questions that need personal touch. The content of the question will be matched with the knowledge of the Guurus for best fit.
Customers like to become Guurus and pass their expertise onto other customers. These Guurus are always happy and available to offer their support.
Guuru Plus / Agents (100% remote possible)
Agents or Guuru Plus – Guurus who have passed a more rigid process of certification – answer questions which require system access. The cloud-based technology enables them to work from home on desktop or mobile and no infrastructure is needed.
3. Customised Response
Within seconds, the user will be connected with the best available conversational partner:
GUURU SmartBot
Our SmartBot is powered by artificial intelligence (AI) and provides answers to simple questions.
Its knowledge comes from previous answers, FAQs or the knowledge base. It is also regularly fed by the Guurus and therefore grows constantly.
Guurus – your certified product users, 100% remote
Your certified customers provide instantaneous, first-class support for any questions that need personal touch. The content of the question will be matched with the knowledge of the Guurus for best fit.
Customers like to become Guurus and pass their expertise onto other customers. These Guurus are always happy and available to offer their support.
Guuru Plus / Agents (100% remote possible)
Agents or Guuru Plus – Guurus who have passed a more rigid process of certification – answer questions which require system access. The cloud-based technology enables them to work from home on desktop or mobile and no infrastructure is needed.
Welcome to the next generation of customer support
With guuru, you can guarantee instantaneous 1:1 live support within few seconds around the clock on your channel of choice.
Our machine learning algorithms recognise the nature of the question and allocate it to be answered by the appropriate channel.
Questions that do not require human interaction are automatically answered by the Guuru SmartBot.
More specific questions get seamlessly transferred to the Guuru community chat and will be answered instantly by other Guurus.
Questions that require system access will be directed to specially certified Guuru Plus agent or second-tier level agents.
I’M A SMARTBOT
I take care of…
Simple questions
Questions that can be solved quickly that need no personal input
I get my information from…
FAQs provided by the company
Previous Guuru-Chats
Knowledge base
I’M A GUURU
I take care of…
Personalised service and advice
Requests that need experience with the product
My motivation is…
I love this brand
I get rewarded for my work
I can work wherever and whenever I want
Benefits
Costs:
You only pay for the value you receive: the service is on demand, so you don’t need to pay any forecasted amount for services you may not use.
Quality:
Guurus don’t need to be trained on the product. They obtain the necessary knowledge by being customers themselves.
Credibility:
Guurus don’t follow sales scripts. They give a genuine opinions based on their own experience.
Proximity:
There are Guurus in the same geographical regions as each of your customers.
Language:
Guurus have varied language skills and all customer questions will be routed to Guurus with the relevant language knowledge.
How do I implement GUURU?
GUURU runs on the cloud, so no software install is required. You start by embedding the guuru script in the source code of your web-page. Then GUURU starts doing its magic.
How do I implement GUURU?
GUURU runs on the cloud, so no software install is required. You start by embedding the guuru script in the source code of your web-page. Then GUURU starts doing its magic.
Dashboard
The chat dashboard provides you with real-time information on all support interactions on your website. It is a useful marketing tool to improve your offers, products, and services.
You can also monitor your chats, ratings, and the evaluation of your NPS. This allows you to improve your customer service performance.
Dashboard
The chat dashboard provides you with real-time information on all support interactions on your website. It is a useful marketing tool to improve your offers, products, and services.
You can also monitor your chats, ratings, and the evaluation of your NPS. This allows you to improve your customer service performance.