

Live recommendation
by your brand advocates
Attracting Freemium users is much easier than converting them into Premium users. Personalised support, throughout the customer journey, is crucial to motivate Freemium.
You can now offer live support that converts, by connecting users to your best existing premium users, your brand advocates.
GUURU’s CX platform allows your certified brand advocates to share first-hand app knowledge with new users who need support or when their trial ends. Questions and issues are resolved effortlessly in under 60 seconds.
Tyron adores his latest music app, Musica. It’s simple to use with the functionalities he loves. As a music artist he would like to upload his own music, but he has a few questions – especially about the freemuim and premium account.
By connecting Tyron to an experienced user, Candra, you can resolve Tyron’s questions instantly and offer him a glimpse into why Candra is a passionate premium account user.
An app is just as valued as the latest resolution experience your users have. Make sure you offer a convenient, instant and effortless experience that converts.
Mobility, a Swiss market leader in car sharing, uses GUURU to offer high quality and instant support despite managing 3,120 vehicles at 1,530 locations. Mobility involves their brand advocates in their CX strategy to offer customers access to: