Better, scalable support, more conversions
Freemium users convert
when they know your value
Attracting Freemium users is much easier than converting them into Premium users. Personalised support, throughout the customer journey, is crucial to motivate Freemium.
You can now offer live support that converts, by connecting users to your best existing premium users, your brand advocates.
GUURU’s CX platform allows your certified brand advocates to share first-hand app knowledge with new users who need support or when their trial ends. Questions and issues are resolved effortlessly in under 60 seconds.
Turn issues into non-issues
Tyron adores his latest music app, Musica. It’s simple to use with the functionalities he loves. As a music artist he would like to upload his own music, but he has a few questions – especially about the freemuim and premium account.
By connecting Tyron to an experienced user, Candra, you can resolve Tyron’s questions instantly and offer him a glimpse into why Candra is a passionate premium account user.
An app is just as valued as the latest resolution experience your users have. Make sure you offer a convenient, instant and effortless experience that converts.
How Mobility ensures high quality live support 24/7
Mobility, a Swiss market leader in car sharing, uses GUURU to offer high quality and instant support despite managing 3,120 vehicles at 1,530 locations. Mobility involves their brand advocates in their CX strategy to offer customers access to:
- Offer 24/7 instant and authentic human support
- Reduce inbound calls and costs
- Ensure great service with an average chat rating of 4.3 / 5
KPIs our clients reach using GUURU
GUURU’s modern customer service approach matches our vision of sharing:
Our customers share their experience directly in live chat,
and are seen as very credible with their expertise.”