Case Study

NOW TV covered 1’500 chats in one day, using their own community for support.

NOW TV Italy faces regular high peak volume when broadcasting sport events like Juventus-Milan or blockbuster Games of Thrones.

guuru crowd sourced customer service
NOW TV Italy uses guuru

  • 24/7 support; of which 20% support after 22:30 pm.
  • 0% abandon rate
  • managed peak of 1’500 chats in one day
  • 200 Guurus in place to support other customers.
  • 53 NPS

Marco Pejeroni from NOW TV Italy

Marco Pejeroni

Head of CRM and Quality Assurance, NOW TV Italy

Guuru keeps its promise. At any time of day, every enquiry is answered within a few seconds.

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