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Case study

NOW TV covered 1’500 chats in one day, using their own community for support

NOW TV Italy faces regular high peak volume when broadcasting sports events like Juventus-Milan or blockbuster Games of Thrones.

                  Guuru
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  • 24/7 support; of which 20% support after 22:30 pm
  • 0% abandon rate
  • Managed peak of 1’500 chats in one day
  • 200 Guurus in place to support other customers
  • 53 NPS
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Marco Pejeroni

Head of CRM and Quality Assurance, NOW TV Italy

GUURU keeps its promise. At any time of day, every enquiry is answered within a few seconds.

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