Case study
We have been able to expand our self-service with GUURU considerably.
Immediate support, 24/7 and in all four national languages: The goal was to handle first-level support inquiries quickly, cost-efficiently, and in high quality.
- Increased quality of service
- Live-Chat replies in less than 90 seconds and in 4 languages, 24/7
- Deflection of 60%
Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation. This allows our agents to focus on second-level support requests.