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Case study

We have been able to expand our self-service with GUURU considerably.

Immediate support, 24/7 and in all four national languages: The goal was to handle first-level support inquiries quickly, cost-efficiently, and in high quality.

                  Guuru
  • Increased quality of service
  • Live-Chat replies in less than 90 seconds and in 4 languages, 24/7
  • Deflection of 60%
blog image

Larissa Hegglin

Head of customer service, Ricardo

Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation. This allows our agents to focus on second-level support requests.

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