Tourism

Tourism bookings rarely only happen during the 9 to 5

Tourism bookings rarely only happen during the 9 to 5

Booking travel accomodations online has become standard for almost everyone. People often plan their travels outside of business hours – during weekends or evenings – and use the many online booking options to look for the best options and best prices.

Input, advice, and recommendations from real fans and locals of your region will increase credibility, customer experience, and satisfaction.

Download case study
guuru customer service solution for tourism

Booking travel accomodations online has become standard for almost everyone. People often plan their travels outside of business hours – during weekends or evenings – and use the many online booking options to look for the best options and best prices.

Input, advice, and recommendations from real fans and locals of your region will increase credibility, customer experience, and satisfaction.

Download case study
Guurus support in Tourism
6000
LIVE CHATS

During a 6-month period the guuru chat generated 6000 live chats in the Graubünden/Switzerland region.

4000
CHATS OUTSIDE BUSINESS HOURS

4000 live chat conversations happened outside the business hours of the local tourism offices. From the 2000 within business hours, 2 chats of 3 were still answered by Guurus.

4.8
OF 5

With a rating of 4.8 out of 5, the chats answered by Guurus reflect a very high quality.

*These numbers refer to 3 regions of Graubünden/Switzerland during the pilot period of Oct 18 – Mar 19. Since then more regions have been added.
6000
LIVE CHATS

During a 6-month period the guuru chat generated 6000 live chats in the Graubünden/Switzerland region.

4000
CHATS OUTSIDE BUSINESS HOURS

4000 live chat conversations happened outside the business hours of the local tourism offices. From the 2000 within business hours, 2 chats of 3 were still answered by Guurus.

4.8
OF 5

With a rating of 4.8 out of 5, the chats answered by Guurus reflect a very high quality.

*These numbers refer to 3 regions of Graubünden/Switzerland during the pilot period of Oct 18 – Mar 19. Since then more regions have been added.
Guuru helped us book our travel

A Guuru from the Graubünden Community has answered all our questions about our stay in Engadin. This allowed us to book our travel accordingly and upon our needs.

Our trip was just fantastic and we owe a lot to the great input we received from the Guuru. It was also so helpful that we could access the chat at our time and without having to wait for Swiss opening hours, which is a bit of a challenge being from the other side of the world.

Linda & Amanda, Tourists from Australia

Guuru helped us book our travel

A Guuru from the Graubünden Community has answered all our questions about our stay in Engadin. This allowed us to book our travel accordingly and upon our needs.

Our trip was just fantastic and we owe a lot to the great input we received from the Guuru. It was also so helpful that we could access the chat at our time and without having to wait for Swiss opening hours, which is a bit of a challenge being from the other side of the world.

Linda & Amanda, Tourists from Australia

Flavio

  Why would we not want to engage our community to support visitors? Whether it’s locals or people who visit our regions since their childhood – what better can happen than fans recommending our region to new visitors?

Flavio Godenzi manages Shared Services at Graubünden, Switzerland

Download case study
Flavio

  Why would we not want to engage our community to support visitors? Whether it’s locals or people who visit our regions since their childhood – what better can happen than fans recommending our region to new visitors?

Flavio Godenzi manages Shared Services at Graubünden, Switzerland

Download case study

Travel destinations who trust in guuru:

myswitzerland uses guuru
graubünden uses guuru
Hapimag uses guuru

Travel destinations who trust in guuru:

guuru in tourism

Visitors are king!

  • Have the enthusiasm of your Guurus spark over to your visitors.
  • Surprise your visitors by providing first-class direct support whenever they need it.
  • Guarantee fast replies to repetitive questions with our bot.
  • Redirect specific questions to Guurus.
  • Accurate responses as Guurus know the region extremely well.

Visitors are king!

  • Have the enthusiasm of your Guurus spark over to your visitors.
  • Surprise your visitors by providing first-class direct support whenever they need it.
  • Guarantee fast replies to repetitive questions with our bot.
  • Redirect specific questions to Guurus.
  • Accurate responses as Guurus know the region extremely well.
  • 24/7 support to cover questions coming from around the world.