Telcom & Subscription

Provide your customers the experience they deserve

No more lengthy wait times? Support from a person who truly loves your product? Service around the clock?

It’s possible! Watch your NPS improve in real-time.

Provide service around the clock at unbeatable cost.

No more wait times with instantly scalable support.

Absorb peaks with your on-demand customer crowd.

Credible and authentic recommendations from loyal customers.

Get real-time customer insights.

Drive your NPS to new heights.

Marco Pejeroni from NOW TV Italy

guuru keeps its promise. Every request is responded to in a few seconds, 24/7.

Marco Pejeroni, Head of CRM and Quality Assurance
NOW TV Italy

Download case study

guuru keeps its promise. Every request is responded to in a few seconds, 24/7.

Marco Pejeroni, Head of CRM and Quality Assurance, NOW TV Italy

Download case study

Manage volume variations

Promotions, new offers, or high demand may trigger high variations in volume from one hour to another. Attempting to anticipate these may result in either long wait times or excess cost due to overstaffing.

There’s no need to worry about these volume variations any longer with your fully flexible, on-demand customer crowd.

CTA aus HubSpot
sky uses guuru solution for 24/7 support

Manage volume variations

Promotions, new offers, or high demand may trigger high variations in volume from one hour to another. Attempting to anticipate these may result in either long wait times or excess cost due to overstaffing.

There’s no need to worry about these volume variations any longer with your fully flexible, on-demand customer crowd.

CTA aus HubSpot
sky uses guuru solution for 24/7 support

  The guuru solution has allowed us to significantly increase our support volume. We can support customers much faster and Guurus score as high as our agents do in regards to quality.

Tanja Bichler, Head of Support
bexio

  The guuru solution has allowed us to significantly increase our support volume. We can support customers much faster and Guurus score as high as our agents do in regards to quality.

Tanja Bichler, Head of Support
bexio

bexio uses guuru
sky uses guuru
O2 uses guuru
NowTV uses guuru
hollystar uses guuru

Customers who trust in guuru:

Telecommunication trusts in guuru
analyse and adapt your support by the community

Best channel mix

Our algorithm allocates each question, based on its content, to the chatbot or a human. If you already have a bot in place, great! We can integrate with it. If not, use the guuru chatbot technology.

increased customer satisfaction by replying fast to questions.

Service around the clock

In this digital age, consumers expect fast answers around the clock and on their preferred channel. You won’t experience any bottlenecks or excess cost, even overnight or on weekends, thanks to your on-demand customer crowd.

guarantee quality

Credible recommendations

92% of customers trust personal recommendations more than any form of advertisement (Nielsen global Trust report). When it comes to recommendations, human empathy and credibility are indispensable. Let your fans do the job!

short answering time

No more waiting times

Your customer crowd is dimensioned at high-peak volume. Think constant overstaffing without paying for it. Our Uber-like engagement mechanism triggers the best available Guurus in waves. That’s why we achieve response times under 60 seconds around the clock.