No service, no sales
When you’re offline, customers walk away
Customers, like Emma, abandon their carts when they have questions and your customer support team is offline.
Ensure customers proceed to checkout by delivering community-based product advice at whatever hour your customers need it.
GUURU’s CX Platform enables your brand advocates to offer scalable product advice, 24/7.
Don’t lose out on easy conversions
Emma is just one answer away from conversion.
By connecting Emma with a passionate member of your brand community in real-time, when your team is out of the office, you can ensure Emma completes her purchase.
Live, human support from a brand advocate converts every time.
With AI we route inquiries to truly helpful answers
GUURU’s real-time SmartRouting matches inquiries to the sources of support proven to increase customer satisfaction.
Always get the best answer at the lowest cost.
Top 3 inquiries for the brand community
- Product recommendations
- Advice on product use
- Product care and maintenance advice
Top 3 inquiries for the SmartBot
- Info on delivery times
- Info on return policies
- Info on order cancelation
Top 3 inquiries for agents
- Common account support
- Support with missing items
- Support with missing orders
NPS Results of a brand community
Human support makes all the difference in the average NPS
with a Bot, but no fallback to humans
with a Bot and fallback to email tickets
with a Bot and fallback to your brand community
with no bot and your brand community handles all requests
KPIs our clients reach using GUURU
How toom leverages their community
toom’s Guurus, certified brand advocates:
- enable 24/7 support availability
- offer an average response time of only 28 seconds
- ensure an average rating of 4.4/5 for every chat between a Guuru and a customer
With GUURU’s community-first CX platform, our customers have the option of product consultation outside service hours, such as on Sundays and public holidays. Obviously, this reflects in a high level of customer satisfaction.”
Sven HabenichtCustomer Service Team Lead
GUURU’s solution has been a complete success. We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent ROI!”
Andreas LehmannHead of Customer Service & Payment Operations
Since starting working with Guurus, the sales conversion has increased, as customers now receive answers to their questions immediately and authentically.”
Sven RockslohHead of E-Commerce & Customer Service
Our most important goal was to achieve a high level of customer satisfaction and, therefore, to bind our customers to our brand.”
Kim WeintzHead of Customer Process & Services
