

Customers, like Emma, abandon their carts when they have questions and your customer support team is offline.
Ensure customers proceed to checkout by delivering community-based product advice at whatever hour your customers need it.
GUURU’s CX Platform enables your brand advocates to offer scalable product advice, 24/7.
Emma is just one answer away from conversion.
By connecting Emma with a passionate member of your brand community in real-time, when your team is out of the office, you can ensure Emma completes her purchase.
Live, human support from a brand advocate converts every time.
GUURU’s real-time SmartRouting matches inquiries to the sources of support proven to increase customer satisfaction.
Always get the best answer at the lowest cost.
Top 3 inquiries for the brand community
Top 3 inquiries for the SmartBot
Top 3 inquiries for agents
with a Bot, but no fallback to humans
with a Bot and fallback to email tickets
with a Bot and fallback to your brand community
with no bot and your brand community handles all requests
toom’s Guurus, certified brand advocates: