Meet us at the Italian Bike Festival
Sharing passion: How the bike community shares advice with online shoppers in real-time!
Top brands like Canyon, ROSE or Lucky Bike leverage the powerful knowledge their communities have.
How do they do this? Meet us in Misano and gain insights about community-powered live advice.
#sharingpassion
What top brands say about GUURU:
Dirk Dammert, Global Director Customer Service, Canyon
“The community is of the utmost importance to Canyon, as we only sell direct-to-consumer and have no stores. Our Guurus are sophisticated customers themselves and provide our shoppers with the highest quality advice.”
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Domenico – Why I am a Canyon Guuru
“I have the opportunity to inspire new people for our great hobby. There is little more fulfilling than seeing someone discover the same joy and passion that drives me through a chat conversation.”
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Feedback from online shopper after a live conversation with a Guuru
“This guy is a legen! His wife doesn’t need Google, he knows everything!”
Tanja Brinckmann, Head of customer support, ROSE
“We were not surprised, but we were impressed by the enthusiasm of our community for our products and their well-placed, professional advice.”
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Maximilian – Why I am a ROSE Guuru
“I have always been drawn to the mountains, which is why in 2016, at the age of 13, I spontaneously rode my bike to the nearby Alps. Two years later, I started mountain biking, which I continue to pursue passionately to this day. In 2021, I tried bikepacking. With a tent and sleeping bag. I learned a tremendous amount! I love to share this hard-earned knowledge as a Guuru for ROSE Bikes with other people.”
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Feedback from online shopper after a live conversation with a Guuru
“Great advice from Maximilian. Very personal and yet super professional!”
Thomas Zengler, Head of Online Trade and Shipping, Lucky Bike
“Through expert product advice in real time, we elevate our service quality to the next level – even during high season. This helps us increase sales conversion and reduce the number of returns.”
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Josh – Why I am a Lucky Bike Guuru
“I am a passionate bike expert and mechanic. Proud owner of several bikes that are continually optimized with new parts. I enjoy sharing my knowledge about bikes and assisting with maintenance questions.”
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Feedback from online shopper after a live conversation with a Guuru
“Super nice! I like shopping at Lucky Bike.”
