eCommerce

Your customers are online 24/7.
Are you?

Customers in today’s digital world expect things to happen instantly.

The Internet doesn’t have traditional business hours, making it easy for consumers to buy any product at any time.

Don’t let your online shopper disappear because they can’t get the information they need to conclude their purchase. Guarantee 24/7 and authentic support through your customer crowd.

guarantee 24/7 authentic customer support

Customers in today’s digital world expect things to happen instantly.

The Internet doesn’t have traditional business hours, making it easy for consumers to buy any product at any time. Don’t let your online shopper disappear because they can’t get the information they need to conclude their purchase. Guarantee 24/7 and authentic support through your customer crowd.

Download case study
Customer support in eCommerce
David Spangler von vertbaudet

 The most important goal for us was to achieve a high level of customer satisfaction and ensure loyalty to our brand.

David Spangler, Manager Customer Process & Services at vertbaudet

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Significantly improve your sales conversion

It’s an opportunity for our customers to ask questions and get immediate response. We see bigger basket sizes and add to carts.

Beat Kronenberg

Head of e-Commerce & Omnichannel

Significantly improve your sales conversion

It’s an opportunity for our customers to ask questions and get immediate response. We see bigger basket sizes and add to carts.

Beat Kronenberg

Head of e-Commerce & Omnichannel

Drive your KPIs with guuru

Drive your KPIs with guuru

Get some side earnings.

Guarantee 24/7 support

Don’t lose any orders – guuru provides instant support around the clock to serve your customers.

Increase your sales conversion.

Drive conversion rate

Our customers experience an uplift in sales conversion of 12–25% after a Guuru interaction.

Cover Peaks without having to hire people

Increase your sales

When experiencing a great service interaction, consumers are more likely to buy your product and your basket value increases.

With Guurus our support allows 24/7 availability

  With guuru we have finally found an efficient solution to support our customers outside business hours 24/7.

Sascha Kappeler, Head of Customer Service & Sales
BRACK.ch

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  With guuru we have finally found an efficient solution to support our customers outside business hours 24/7.

With Guurus our support allows 24/7 availability

Sascha Kappeler, Head of Customer Service & Sales
BRACK.ch

Download case study
BRACK.CH uses guuru
ifolor uses guuru
mobility.ch
freitag uses guuru
jumbo uses guuru
tonies uses guuru
doorout uses guuru
Hoeffner uses guuru
ROSE Bikes uses guuru
vertbaudet uses guuru
BOC uses guuru
Fotokoch uses guuru
eCommerce using guuru

Advantages

Advantages

24/7 support at lower costs

24/7 at unbeatable cost

With guuru you get a 24/7 real-time customer service channel that never sleeps, at up to 80% lower cost compared to other customer service formats.

use your community for chat answering

More online conversions

Instant high-quality support leads to more completed an online purchases.

analyse and adapt your support by the community

Higher sales

Instant and personalised support increases customer satisfaction and results in higher sales.

increased customer satisfaction by replying fast to questions.

Real-time insights

Get access to all the conversations, KPIs, and analytics in real-time.

24/7 support at lower costs

24/7 at unbeatable cost

With guuru you get a 24/7 real-time customer service channel that never sleeps at up to 80% lower costs.

use your community for chat answering

More online conversions

Instant high-quality support leads into completing an online purchase.

analyse and adapt your support by the community

Higher sales

Instant and personalised support increases customer satisfaction and results in higher sales.

increased customer satisfaction by replying fast to questions.

Real-time insights

Get access to all the conversations, KPIs and analytics in real-time.