

A growing community of buyers and sellers, demands scalable support to keep your user community happy – which is cost-intensive. How do you sustainably support a growing community?
You use your community.
The Expert Community Advice solution empowers existing, knowledgeable members of your community to offer real-time advice to inquiring buyers and sellers.
Cost-effectively scale automated, personalised support, 24/7, ensuring every customer is taken care of.
Judith is spending her Friday night trying to withdraw an offer. Don’t let her get to the verge of pure frustration.
With Guuru’s expert community advice solution you can intelligently and instantly connect Judith directly to an AI Answer Bot for simple answers and your expert user community for personalised answers.
Your community of expert users know your platform inside-out and are happy to help. Once qualified, they can offer both vendors and buyers scalable, authentic support instantly.
When certified, your online community of expert users are called Guurus.
While you focus on increasing your platform’s traffic, Guurus offers sellers / buyers insightful support, securing smooth, effortless daily interactions every day.
Guurus can offer advice to sellers on:
Guurus can offer advice to buyers on:
With SmartRouting, GUURU’s expert community advice solution can identify inquiry types and match them
to the cost-effective source of support proven to delight to your customers. Here are 3 common
inquiries cost-effectively resolved per support type for our Marketplace customers.
Top 3 inquiries for the brand community
Top 3 inquiries for the Answer Bot
Top 3 inquiries for agents
The leading Swiss marketplace, Ricardo, used GUURUs CX platform to: