

Increasing your community of buyers and vendors means you need to scale up your support to keep them happy. Support team expansion is cost-intensive, so how do you sustainably support a growing community?
You use your community. The CX Platform enables existing, knowledgeable members of your brand community to offer real-time advice to vendors and buyers.
Cost-effectively scale automated 24/7 support with fallback to your brand advocates.
Judith is spending her Friday night trying to withdraw an offer. Don’t let her get to the verge of pure frustration.
With Guuru’s CX platform you can intelligently and instantly connect Judith directly to an AI SmartBot for simple answers and your brand community for personalised answers.
Your community of brand advocates know your platform inside-out and are happy to help. Once qualified, they can offer both vendors and buyers scalable, authentic support instantly.
When certified, your online community of brand advocates are called Guurus.
While you focus on increasing your platform’s traffic, Guurus offers vendors / buyers insightful support, securing smooth, effortless daily interactions every day.
Guurus can offer advice to vendors on:
Guurus can offer advice to buyers on:
With SmartRouting, GUURU’s CX Platform can identify inquiry types and match them
to the cost-effective source of support proven to delight to your customers. Here are 3 common
inquiries cost-effectively resolved per support type for our Marketplace customers.
Top 3 inquiries for the brand community
Top 3 inquiries for the SmartBot
Top 5 inquiries for agents
The leading Swiss marketplace, Ricardo, used GUURUs CX platform to: