

A 5% retention increase can increase profits by up to 95%. *
Users stay loyal when they consistently get effortless, personalised software support when they need it. While your customer support agent’s aren’t experts in everyday software-use, many of your loyal users are.
GUURU’s CX Platform allows you to intelligently and automatically connect new users, in real-time, to the experts of your software, your brand advocates.
Source: Forbes
Martin must send out his monthly orders today, but he’s been struggling to set up his standing orders for over an hour.
Your support team isn’t online anymore, but Martin can get support from Ben via Live Chat in less than 60 seconds. Ben is an expert software user and brand advocate who’s been using your software for years.
While Martin gets instant help within his deadline, you get a customer for life. An instant resolution, when your customer needs it, secures customer retention.
“My experience with Bexio’s community Live Chat is simply great. I’ve only been using Bexio accounting software for a few month, but being able to ask other users questions when I’m stuck, and then getting instant help is just priceless. I don’t lose any time while I’m working. Well done to Bexio! I wish other providers would offer this kind of service, too.”
Annette H.
Bexio user since 2022
Bexio is a leading Swiss company offering business software
Every pillar of your support team is useful in resolving particular types of inquiries. GUURU’s CX Platform, uses deep-learning AI technology, called SmartRouting, to identify inquiry intents to match them to the best source of support.
Here are 3 of the most common inquiries we see effectively resolved by different types of support.
Top 3 inquiries for the brand community
Top 3 inquiries for the SmartBot
Top 3 inquiries for agents
Bexio is a leading Swiss company offering business software for small enterprises. They connect inquiring customers with their expert community of brand advocates to: