

When your service is interrupted, your customer wants an instant and low-effort resolution.
You can offer this by connecting your user community, who knows your service inside-out, to share insights with other users.
This allows you to offer instant support within a few seconds even during peaks.
Phillip’s been waiting to watch his favourite show for weeks, but as soon as he hits play, there’s an error.
Even though your service team is offline, there’s no need to let Phillip down. Phillip can receive instant support from your brand enthusiasts via a live chat for an instant resolution.
Instant resolutions, when your customers need it, ensures customer retention.
NowTV Italy used GUURUs CX platform to launch a marketing campaign for Gomorra’s fourth season. The platform and NowTV’s brand advocates (Guurus):