Black Friday: is your customer service ready to handle the tsunami?
Thursday, September 24th, 2020
2:00 PM CET | 45 minutes
In response to the current situation, retailers can expect a huge increase in online shopping on Black Friday (November 27th), Cyber Monday (November 30th), and during the Christmas season. But how can you handle peaks in support requests?
In our free webinar we will show you how to take your customer service to a new level by leveraging your powerful customer community to provide peer-to-peer support on Black Friday and at other busy times:
- How to handle peak times without incurring overhead during idle periods.
- Peer-to-peer strategies to deflect calls & save costs.
- How to automate customer requests to control costs even better.
- SmartRouting: send questions to the best available knowledge source at the best possible price.
When: Thursday, September 24th, 2020, at 2:00 PM CET
Places are limited, so reserve your spot now!