How vertbaudet significantly increases customer loyalty through the use of its customer crowd.
The service vision of vertbaudet lay in the idea of networking: sharing experiences, promoting delight and taking advantage of the knowledge of other customers. This allows vertbaudet’s customer service employees to focus on after-sales topics, while experienced and qualified vertbaudet “mums and dads” advice other customers who are seeking support.
- A network of vertbaudet “mums & das” exchange experience and give mutual advice.
- Increase of customer retention and a NPS of 71
- Increase in sales conversions by 14.7% after chat exchange
- 24/7 support
David Spangler
Head Customer Process & Services, vertbaudet
The most important goal for us was to achieve a high level of customer satisfaction and ensure loyalty to our brand.
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