The mountain sport brand, Salewa, improves conversions ten-fold by relying on its community of loyal customers to offer independent advice on its eStore, 24/7.
Lucky Bike engaged its bike experts in the online consultation process and lets them share their knowledge with others. This generates 7-digit revenue.
Involving the customer community to benefit from the knowledge of others: vertbaudet relies on live chat exchange among customers, increasing customer loyalty significantly (NPS 71, conversion rate 14.7%) and achieving a deflection of 84%.
Customer support 24/7, relief of customer service team, increased sales conversion and happy customers. B.O.C. (Bicycle & Outdoor Company) opts for improved customer support.
Upgrading customer service availability to 7×14 with peer-to-peer support helped Betty Bossi to master the huge 70% increase in customer enquiries during COVID-19 while improving their NPS by 13%.
NOW TV has a growing number of subscribers and regularly faces high volume peaks during sports and entertainment broadcasts, such as Juventus-Milan or Game of Thrones.
Mobility gains new prospects as customers and reduces registration cancellation rates with peer-to-peer live chat. Within three months, 37% of enquiries have been automated.
To ensure high customer satisfaction, Ricardo has expanded its self-service offering with GUURU's customer service solution and could furthermore deflect 60% of first-level requests.
Improved self-service, high deflection through SmartForm, live support from other experienced Contorion customers make forwarding requests to customer service only necessary for exceptional cases.