CX eBooks and Whitepapers

Purchasing assistance in eStores.
How to convert more online visitors into confident online shoppers:
measures, findings and new approaches.

What would happen if your community of product experts – your customers and your fans – drove these conversion-boosting conversations on your eStore?

Learn how to increase your Net Promoter Score and how to calculate it.

Read our 11-page guide for everything you need to know about chatbots in customer service.

Find out how to uberise your customer service department and give it a boost.

See how efforts made by companies to improve customer service impact NPS.

Learn the most critical factor to decrease churn and retain your customers.

eBooks and Whitepapers