With the help of AI, our cloud-based technology routes incoming questions to either the Guuru SmartBot, the Guuru community or your second-tier agents, while considering the nature of the question. Push notifications to the best matching source guarantees a fast and competent response.
Simple questions that do not require human interaction will be handled by the guuru chatbot.
Guurus – 100% remote
Have qualified customers with the relevant domain-expertise answer all product related questions that require a personalised support. Guurus work remotely, from home-office and around the clock. They accept questions via App and upon push notifications.
GUURU Plus / Agents (100% remote possible)
Have your agents or specially certified Guurus answer questions that require system access. The cloud-based technology enables them to work from home on desktop or mobile. No infrastructure is needed.
Online shopping can be done 24/7, and online shoppers expect customer service around the clock as well.
Promotions and new offerings trigger high variations in customer contacts which require a flexible, on-demand workforce.