Customer service.
Automated and with human touch.

Provide fast, 24/7 and cost-effective customer support

Have your customers access support at any time from the digital channel of their choice.

Our solution guarantees replies in less than 1 minute, which results in better sales conversion and high customer satisfaction.

Combining AI with the human experience of product users and agents

With the help of AI, our cloud-based technology analysis incoming questions and routes them to the proper source of knowledge:  to either the Guuru SmartBot, the Guuru product user community or your second-tier agents. Push notifications to the best matching source guarantees a fast and competent response.

GUURU Factsheet

Combining AI with the human experience of product users and agents

With the help of AI, our cloud-based technology analysis incoming questions and routes them to the proper source of knowledge:  to either the Guuru SmartBot, the Guuru product user community or your second-tier agents. Push notifications to the best matching source guarantees a fast and competent response.

GUURU Factsheet

Trusted by industry leaders

sky uses guuru
O2 uses guuru
tonies uses guuru
mobility.ch
jumbo uses guuru
doorout uses guuru
hollystar uses guuru
graubünden uses guuru
freitag uses guuru
vertbaudet uses guuru
Fotokoch uses guuru
ROSE Bikes uses guuru
ifolor uses guuru
bexio uses guuru
NowTV uses guuru
BRACK.CH uses guuru
myswitzerland uses guuru
BettyBossi uses guuru

Increase your NPS

With guuru you increase your NPS above benchmark

Grow above benchmark! Find the experts among your customers and qualify them to become Guurus for authentic, 24/7 support.

automation in customer service

  GUURU SmartBot

Simple questions that do not require human interaction will be handled by the guuru chatbot.

  Guurus – 100% remote

Have qualified customers with the relevant domain-expertise answer all product related questions that require a personalised support. Guurus work remotely, from home-office and around the clock. They accept questions via App and upon push notifications.

  Agents (100% remote possible)

Your agents take on questions that require system access. The cloud-based technology enables them to work from home on desktop or mobile. No infrastructure is needed.

Our Customer Interaction Solution can be set-up within a few days only.

Activate your product users

Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.

customers community
92%
of customers trust recommendations from other customers more than from agents.
+51
is the NPS measured by our customers since they use guuru as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while costs can be reduced by up to 50%.

Industries using guuru

Customer support in eCommerce

eCommerce

Online shopping can be done 24/7, and online shoppers expect customer service around the clock as well.

customer service solution telecommunication

Subscription Services & Telecom

Promotions and new offerings trigger high variations in customer contacts which require a flexible, on-demand workforce.

customer service solution tourism

Tourism

Travelers rely on the opinions of locals or other traveling customers when booking their trips and accommodations.