Customer service. Automated and with human touch.
Provide fast, fully scalable, cost-effective customer support 24/7.
Combining AI with the human experience of product users and agents
Driven by Artificial Intelligence (AI), our cloud-based technology analyses incoming questions and routes them to the source of knowledge that offers the best possible answer – at the lowest possible cost: the Guuru SmartBot and the Guuru product user community for first-level support, or your second-tier agents. Push notifications to the best matching source guarantee a fast and competent response.
Trusted by industry leaders
Benefits
Reduce cost of contact
Let support questions be answered by the best possible and most cost-effective source of knowledge. AI-based SmartRouting sends questions to our SmartBot which answers recurring questions. Guurus – certified product users – receive questions that require personal support and product advice.
Increase your NPS
Grow above the benchmark! Offering live chat support on any page and at any time will make your customers happy. Our response times of under 60 seconds vastly improve the customer experience, which positively impacts your Net Promoter Score (NPS).
Ensure 24/7 availability
Provide around-the-clock live support. Predictions indicate that digital contact channels will surpass traditional channels by 2025, comprising 30% of contacts. Meet customer expectations and provide peer-to-peer support with 24/7 live chat by engaging your best product users.
Deflect calls from agents
With multichannel communication, it can become difficult to manage incoming requests. Let Guurus handle questions requiring product advice and give your agents enough time to focus on cases needing account access.
Easy scalability to cover peaks
Instantly scale your workforce as needed without incurring overhead during idle periods. Guurus will be immediately activated upon incoming questions with push notifications. This guarantees consistently low response times, even during busy times.
Quick access to bot automation
Add a bot to automate recurring questions. The Guuru chats help you identify which questions are frequently asked. The GUURU SmartBot knowledge base grows continuously with content from the Guurus’ chats with customers.
Fast response times with SmartRouting
AI-based SmartRouting ensures that the enquiry is transferred to the best matching source of knowledge. The goal is to always find the resource that can provide the best quality answer at the lowest possible price.
92%
of customers trust recommendations from other customers more than from agents.
+51
is the Net Promoter Score (NPS) measured by our customers who have implemented GUURU as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while reducing costs up to 50%.
Activate your product users
Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.