Call & Contact Centre Expo: guuru customer service solution combining human support with automated answers using AI

Customer service
powered by your crowd.

Tap into the rich knowledge of your most experienced and passionate customers to offer authentic, real-time human support to your potential customers.

See how it works
Customer service powered by your crowd
Call & Contact Centre Expo: guuru customer service powered by the community

Customer service powered by your crowd

Tap into the knowledge of your most experienced and passionate customers to supercharge your customer service.

CTA aus HubSpot
Customer service powered by your crowd

Trusted by industry leaders:

sky uses guuru
O2 uses guuru
tonies uses guuru
mobility.ch
jumbo uses guuru
doorout uses guuru
hollystar uses guuru
graubünden uses guuru
freitag uses guuru
vertbaudet uses guuru
Fotokoch uses guuru
ROSE Bikes uses guuru
ifolor uses guuru
bexio uses guuru
NowTV uses guuru
BRACK.CH uses guuru
myswitzerland uses guuru
Höffner uses guuru

Trusted by industry leaders:

customers who trust in guuru

Activate your crowd

Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.

How do I recruit Guurus?
Your customers and fans are your community

Activate your crowd

Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.

How do I recruit Guurus?
Your customers and fans are your community

Increase your NPS

With guuru you increase your NPS above benchmark

Grow above benchmark! Find the experts among your customers and qualify them to become Guurus for authentic, 24/7 support.

Book a live demo

Our technology

With the help of AI, our cloud-based technology routes incoming questions to the appropriate channel: the chatbot powered by the customer crowd, the Guuru community or your second-tier agents.

How guuru works

  guuru chatbot

Simple questions that do not require human interaction will be handled by the guuru chatbot.

  Guurus

Questions that require a human conversation and personalised support will be directed to qualified customers with the relevant domain-expertise.

  Guuru PRO’s

Questions that require system access will be directed to specially certified Guurus or your second-tier agents.

Find out more

Our technology

With the help of AI, our cloud-based technology routes incoming questions to the appropriate channel: the chatbot powered by the customer crowd, the Guuru community or your second-tier agents.

How guuru works

  guuru chatbot

Simple questions that do not require human interaction will be handled by the guuru chatbot.

  Guurus

Questions that require a human conversation and personalised support will be directed to qualified customers with the relevant domain-expertise.

  Guuru PRO’s

Questions that require system access will be directed to specially certified Guurus or your second-tier level agents.

Find out more
92%
of customers trust recommendations from other customers more than from agents.
+51
is the NPS measured by our customers since they use guuru as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while costs can be reduced by up to 50%.
92%
of customers trust recommendations from peers more than from agents.
+51
is the NPS measured by our customers since they use guuru as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while costs can be reduced by up to 50%.

Industries using guuru

Customer support in eCommerce

eCommerce

Online shopping can be done 24/7, and online shoppers expect customer service around the clock as well.

guuru solution for Telecommunication

Subscription Services & Telecom

Promotions and new offerings trigger high variations in customer contacts which require a flexible, on-demand workforce.

Customer Service in Tourism

Tourism

Travelers rely on the opinions of locals or other traveling customers when booking their trips and accommodations.