Expert advice
Anyone can describe a product. A Guuru can explain how using a product feels through first-hand experience.
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Convert indecision into checkout
Instant, authentic advice from independent product experts
Customers expect real-time support to make confident online purchase decisions
- We involve experts from your brand community to offer eStore visitors on-demand advice while they’re shopping.
- We instantly match every inquiry to the right, knowledgeable expert with our AI SmartRouting.
No delays. Any hour of the day.
You already have an expert community. Use them!
Your customers and fans are already talking about you. That's your expert community of brand advocates, your Guurus.
83% of consumers trust peer recommendations more than any form of advertisement. Leverage the consumers who love your products.
83% of consumers trust peer recommendations more than any form of advertisement. Leverage the consumers who love your products.
Anyone can describe a product. A Guuru can explain how using a product feels through first-hand experience.
Passionate advice
Guuru experts are not sales assistants; they’re consumers who love sharing insight about products they use.
Real advice
No cheesy sales or upselling tactics. Just personal, unbiased advice by real, enthusiastic product users.
How fans, customers and brand advocates become Guurus you can trust
Guurus are certified, independent experts. Your entire expert community is built and managed on GUURU’s Community-driven CX-Platform. You can access all conversations and engage with all your community members from your dashboard.
In-depth reporting offers you insights into customers’ needs, their behaviour throughout the customer journey on your eStore and their conversions.
With GUURU’s community-first CX platform, our customers have the option of product consultation outside service hours, such as on Sundays and public holidays. Obviously, this reflects in a high level of customer satisfaction.”
Sven HabenichtCustomer Service Team Lead
We have a great community with a lot of knowledge. With GUURU, we turn dedicated fans into experts who are available to others daily from 7:00 – 24:00 via live chat to provide instant advice & help. This service creates an authentic customer experience that is easily and quickly scalable when needed.”
Eva FeyDirector Customer Care
With GUURU’s community solution we could significantly reduce our huge volume of support tickets. The instant service through the brand advocates, combined with automated answers when possible, had a strong positive impact on customer satisfaction.”
António LouroManager of Customer Experience PT
Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction.”
Stefano OrlandoChief Customer Operations Officer
GUURU keeps its promise. Every inquiry is answered within a few seconds at any time of day.”
Marco PejeroniHead of CRM and Quality Assurance
The GUURU solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality.”
Tanja BichlerHead of Customer Success
Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation. This allows our agents to focus on second-level support requests.”
Larissa HegglinHead of Customer Service
Our customers embody the sharing economy. It is only logical that they are willing to share their knowledge as experts in live chat.”
Roland LötscherCEO
With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7.”
Sascha KappelerHead of Customer Service & Sales
Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19.”
Michel MüllerCustomer Center Head
Answer every inquiry instantly with SmartRouting
Powered by Artificial Intelligence (AI), our cloud-based technology, SmartRouting, analyses incoming inquiries and routes them to expert Guurus.
A Guuru receives a push notification to respond to inquiries on a first-come-first-served basis. Our SmartRouting ensures that highly rated and knowledgeable Guurus receive priority.
The more product advice requests, the more brand advocates receive the push notification.
That’s how we ensure shoppers are instantly connected to independent experts for trusted, personalised advice, 24/7.
How product advice from independent experts works
- Let experienced, independent product experts from your community answer questions from your consumers. Directly via live chat.
- Activate the live chat on every page where fast, authentic advice converts to sales.
Benefits
See our industry pages for more industry-specific benefits.
Improve and sustain customer satisfaction
It’s simple. Customers stay loyal when they get instant, helpful and authentic support – when they need it.
Authentic, always-on product advice
Don’t drop the ball and lose conversions after-hours or on weekends when your customers are using their free time to shop online.
eBook: Improve client retention with CX >
Respond to inquiries in real-time
It’s no secret; long wait times cause abandoned carts, lost conversions and low customer satisfaction. Don’t keep customers waiting.
Video: How Guurus reduce response times >
Lighten your internal team’s workload
Your staff are limited in their hours and capacity. Independent product experts aren’t. Let Guurus answer first-level inquiries about the products they love and use, allowing your agents to focus on complex inquiries.
Webinar: Eliminate email tickets >
In the Media
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our Account Executive, Francesco Carnovale, about how you can benefit from your community.
Book your call with Francesco
