Customer service
Tap into the rich knowledge of your most experienced and passionate customers to offer authentic, real-time human support to your potential customers.
Customer service powered by your crowd
Tap into the knowledge of your most experienced and passionate customers to supercharge your customer service.
Trusted by industry leaders:
Trusted by industry leaders:
Activate your crowd
Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.
Activate your crowd
Turn your customers into Guurus to provide authentic human advice within seconds on all digital channels. Our technology manages the certification, compensation and quality monitoring of the Guurus.
Increase your NPS
Grow above benchmark! Find the experts among your customers and qualify them to become Guurus for authentic, 24/7 support.
Our technology
With the help of AI, our cloud-based technology routes incoming questions to the appropriate channel: the chatbot powered by the customer crowd, the Guuru community or your second-tier agents.
guuru chatbot
Simple questions that do not require human interaction will be handled by the guuru chatbot.
Guurus
Questions that require a human conversation and personalised support will be directed to qualified customers with the relevant domain-expertise.
Guuru PRO’s
Questions that require system access will be directed to specially certified Guurus or your second-tier agents.
Our technology
With the help of AI, our cloud-based technology routes incoming questions to the appropriate channel: the chatbot powered by the customer crowd, the Guuru community or your second-tier agents.
guuru chatbot
Simple questions that do not require human interaction will be handled by the guuru chatbot.
Guurus
Questions that require a human conversation and personalised support will be directed to qualified customers with the relevant domain-expertise.
Guuru PRO’s
Questions that require system access will be directed to specially certified Guurus or your second-tier level agents.
92%
of customers trust recommendations from other customers more than from agents.
+51
is the NPS measured by our customers since they use guuru as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while costs can be reduced by up to 50%.
92%
of customers trust recommendations from peers more than from agents.
+51
is the NPS measured by our customers since they use guuru as their customer service solution.
19%
is the average sales conversion rate after a customer chats with a Guuru.
24/7
availability of human support can be guaranteed while costs can be reduced by up to 50%.
Industries using guuru
eCommerce
Online shopping can be done 24/7, and online shoppers expect customer service around the clock as well.
Subscription Services & Telecom
Promotions and new offerings trigger high variations in customer contacts which require a flexible, on-demand workforce.
Tourism
Travelers rely on the opinions of locals or other traveling customers when booking their trips and accommodations.