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Unlocking Growth in D2C: Community-Powered Ecommerce – May 21, 10 am PDT | 11 am MDT | 1pm EDT

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Our Community Platform Plans

Choose the subscription that meets your requirements.

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Live Conversations

Let your online visitors connect with your community for 1:1 live exchanges

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Community Building

Invite, certify & approve your community

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Community & Conversation Management

Manage your community, send news & direct feedback, have transparency over Guuru profiles & conversations

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Community Communication Channel

Engage & exchange with your community on Slack channel

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AI Evaluations

Automatically measures how trust building Guuru conversations are and enables Guurus to excel

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Quick Menu

Let users choose a channel before connecting with the community

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Smart Menu

Detects incoming questions and diverts non-product advice questions to other channels

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Agents

Allow agents to handle chats within the GUURU Platform

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CoPilot

Conversational ChatGPT answer, before connecting to a human. Based on past Guuru conversations and articles

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Community Pro

Basic features

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Community Enterprise

All features

Engagement

  • Customizable Engagement Points Define & design the community presence on your online-store
  • Community Window Customizable chat window, where shoppers can connect with the community for 1:1 conversations
  • Facebook Messenger Allow your fans and customers to chat with you and your community on Facebook’s messenger.
  • Smart Contact Form Offer a contact form that intelligently routes requests to the community or provides automatic answers
  • Smart Call Deflect incoming calls to chat
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Community Pro

Basic features

Customizable Engagement Points
Community Window
Smart Chat
Facebook Messenger

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Community Pro

Basic features

Customizable Engagement Points
Community Window
Smart Chat
Facebook Messenger

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Integrations

  • CRM Data Sync Synchronize closed chats to your CRM via Mail
  • Native CRM Integrations Synchronize closed chats to your CRM, Currently limited to Salesforce and Zendesk
  • Live Agent Plugin Integrations Plug in the GUURU community into your existing stack, we integrate with your existing Chat/Agent Platform, Currently limited to Salesforce
  • Live Agent Integrations Make use of GUURUS Chat Widget but let your Agents handle chats in your standard environment, Currently limited to Freshchat
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CRM Data Sync

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CRM Data Sync

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Reporting

  • Basic Reporting Dashboards for main KPIs, conversion and automation, access to all interactions
  • Advanced Reporting Advanced custom reports, interaction data access via API
  • API Access Access our APIs for conversation data and more
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Basic Reporting

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Support

  • Customer Success Support 3 hours/month
  • Helpdesk Access 6 hours of reponses during European Office Hours
  • Strategic Planning Meeting Quarterly
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Community Pro

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Community Enterprise

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Possible Add-Ons

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Community Content

Automatically generate meaningful content out of expert conversations to display on your product pages

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Possible Add-Ons

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Community Pro

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Possible Add-Ons

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Community Enterprise

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Content Embeds

Customizable Embeds of Community Content on product pages

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Possible Add-Ons

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Basic features

Possible Add-Ons

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Community Enterprise

All features

Possible Add-Ons

Cash Rewards

Let GUURU handle the cash rewards to community members (multi-currency)

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Community Pro

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Possible Add-Ons

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Community Pro

Basic features

Possible Add-Ons

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