The GUURU Blog

Read about the latest trends in customer service and best practices from experts, and more.

4 Aug. | 08:34h |

Part 1 – Debunking 8 myths about chatbots in customer service

In this blog post we unfold 8 myths about chatbots in customer service to help your business avoid common pitfalls in the successful deployment of chatbots.

Part 3 – How to implement a deep learning chatbot in customer service

In this post, we walk you through a 2-step guide to effectively implement a deep learning chatbot into your customer service department. Read more...

22 Aug. | Read more...

Part 2 – Machine learning chatbots and deep learning chatbots – how do they work?

In this post, we walk you through the mechanics of deep learning or machine learning chatbots in customer service to help you get started. Read more...

4 Aug. | Read more...

Part 1 – Debunking 8 myths about chatbots in customer service

In this blog post we unfold 8 myths about chatbots in customer service to help your business avoid common pitfalls in the successful deployment of chatbots. Read more...

28 May. | Read more...

7 Ways the gig workforce can handle peak demand and save costs

7 Ways the combination of AI and gig workers can help your customer service department meet peak demand while saving costs. Read more...

14 May. | Read more...

The power of a customer community – interview with a brand Guuru

Your customer community is a valuable resource. We talk to a brand Guuru about how customers support one another in modern-day customer service solutions. Read more...

30 Apr. | Read more...

Responding to the current crisis with a decentralised customer service solution

The unprecedented consequences of the COVID-19 pandemic may have you rethinking working paradigms. Here is a decentralised customer service solution. Read more...