DIY communities in the online store
DIY communities in the online store
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Your customers want real answers – give them what they need!
Imagine this: experienced DIYers from your community sharing their know-how directly with your online shoppers in live chat – honest and personal.
The result? Authentic advice that builds trust and helps your shoppers choose the right products.
Connect advice-seeking shoppers with your DIY experts – right in your online store, where purchases happen!
Bring your community to your online store
2. Enable conversatons
3. Push content live
4. Track success
Experience the Elektro-Wandelt community
“Stefan was a huge help. As always, Elektro Wandelt has me covered.”
Convince yourself👇
Why DIY brands love GUURU
"Always nice to chat with a human advisor rather than a virtual one. Sebastien was super competent and friendly. Keep up the good work!"
"Andreas is a top consultant and an absolute expert. He was able to answer all my questions straight away. What a top service!!!"
"I am very excited. My first community chat. It couldn't be better."
"You guys are doing a great job :)"
"I am very excited about so much knowledge! Thank you!!!"
"Another great help, these kinds of chats are priceless.... that's what makes a good retailer!"
"Helped me a lot with my search and sent me the relevant links. Great!"
"Super honest advice, thank you!"
"Max explained everything clearly and put a lot of effort into helping. It was very helpful talking to him. I hope to talk to him again if I have any further questions. Thank you Max!"
"We quickly identified the problem together! Many thanks for the support!"
"Top guy! He provided quick and direct answers without any waiting or research — he simply knew everything on the spot. Perfect advice! Thank you."
"Sebastian answered my questions in a pragmatic, professional, and confident way. He got straight to the point. Simply perfect!!!"
"Really helpful for me as a beginner gardener."
"Nice and quick advice, simple and uncomplicated and better than the colleagues from Bauhaus :D Thank you!"
"Perfect! Martin explained everything so well that I can now place my order with confidence. Top-notch, a thousand thanks! Every company should have a Martin like him!"
"There's not much to say ^^ great team, great employees and simply good advice :-)"
"A great chat with Senta! Informative, responsive to questions, very friendly and prompt answers. It couldn't be better! Great! Thank you very much!"
"Always nice to chat with a human advisor rather than a virtual one. Sebastien was super competent and friendly. Keep up the good work!"
"Andreas is a top consultant and an absolute expert. He was able to answer all my questions straight away. What a top service!!!"
"I am very excited. My first community chat. It couldn't be better."
"We quickly identified the problem together! Many thanks for the support!"
"Top guy! He provided quick and direct answers without any waiting or research — he simply knew everything on the spot. Perfect advice! Thank you."
"Sebastian answered my questions in a pragmatic, professional, and confident way. He got straight to the point. Simply perfect!!!"
"Really helpful for me as a beginner gardener."
"Nice and quick advice, simple and uncomplicated and better than the colleagues from Bauhaus :D Thank you!"
"Perfect! Martin explained everything so well that I can now place my order with confidence. Top-notch, a thousand thanks! Every company should have a Martin like him!"
What our customers say
Hanna Brodbek Head of Digital Sales & Omnichannel
"With GUURU, we can transfer the customer experience that our customers are familiar with from stationary retail to our online store. It is important to us that our customers receive expert advice from knowledgeable people. GUURU's Community Advice Solution enables us to integrate specialist retailers into the online advice process and support our customers in real time in selecting the right STIHL products."
Celine Bauernfreund SEO Contentmanager
"With GUURU's Community Advice solution, we connect our online customers with experienced hobby craftsmen directly in the online store - for authentic advice 24 hours a day. At the same time, the Community Content feature creates new user-generated content every day, which enhances our product pages and boosts SEO."
Sven Habenicht Teamlead Customer Service
"With GUURU’s Expert Community solution, our customers have the option of product consultation outside of service hours including Sundays and public holidays. Obviously, this reflects in a high-level of customer satisfaction."