Case Study
CANYON powers D2C sales with live community-powered advice
How CANYON connects passionate CANYON riders to shoppers in a live chat for genuine cycling advice and impactful shopping experiences in the US and DACH regions.
- 30.419 Community Conversations (2024)
- 150 passionate Cyclist and CANYON riders sharing their expertise
- 80 NPS for Community Conversations
Guurus add a level of expertise that our own agents might not have. Given Guurus have hands on experience with our product, they are able to support our customer in a much more nuanced way.”