Authentic product advice that converts
Use 2 simple approaches to offer instant & authentic product advice that convert:
In eCommerce, most inquiries concern product advice*, which represents a risk of lost sales opportunities if not appropriately addressed.
Shoppers need product advice on all touch points in different ways. Help them along their journey of exploring, finding and comparing products, clarifying details or confirming the choice.
Offering instant and authentic product advice is relevant at each step on their way to buying.
*Source: GUURU partner portal
Product reviews can be manipulated and hard to trust. Your customers deserve a personal exchange with real humans when it matters.
The authentic live exchange with your brand advocates in decisive moments of the shopping journey creates the confidence your customers need to make a satisfying buying decision.
A satisfying purchase, in turn, makes customers come back.
Your existing brand advocates are a crucial asset in delivering great CX that converts sales. Guurus respond in less than 60 seconds, and their average community chat rating is 4.8/5.
Guurus make all the difference!
of consumers trust recommendations from peers more than any form of advertisement.
of a company’s revenue comes from repeating business of existing customers.
of companies agree that customer retention is cheaper than acquisition.
is what existing customers spend more compared to what new customers spend.
We have a great community with a lot of knowledge. With GUURU, we turn dedicated fans into experts to provide instant advice & help to others daily from 7:00 – 24:00 . This creates a really authentic customer experience.”
Eva FeyDirector Customer Care
Since starting working with Guurus, the sales conversion has increased, as customers receive authentic answers to their questions immediately.”
Sven RockslohHead of E-Commerce
GUURU’s solution has been a complete success. We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent ROI!”
Andreas LehmannHead of Payment Operations
Our most important goal was to achieve a high level of customer satisfaction and, therefore, to bind our customers to our brand.”
Kim WeintzHead of Customer Process
We’ll share a coffee voucher, so book your meeting now and find out how your community can benefit your eCommerce.
Book your coffee call
