Community-powered Industries
Industry-leaders drive unmatched brand experiences by bringing their brand communities directly to their websites. Take a look at our client case studies to see how.
eCOMMERCE
Amplify the Voices your Shoppers trust
Nothing is more trustworthy than the firsthand experiences of real product users. Bring that trust to your online store by connecting your shoppers to the most passionate and knowledgeable product users in your brand community, in real-time.
- Engagement uplift by 2.6x
- NPS improvement by up to 10 points
- Increases conversion rates by up to 16%
- Avg. response time < 60 seconds
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MARKETPLACE
Unlock the Power of Shared Know-How
Connect advice-seeking customers to experienced, knowledgeable buyers and sellers for live platform support. When your marketplace grows, you need a sustainable way to help your growing customer community thrive. Empower the users that know your platform best to share their know-how with every customer that needs it.
- Deflection rate of up to 84%
- Cut support costs by up to 50%
- Avg. response time < 60 seconds
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TELCO
Give the Help your Customers Crave
When your customers ask for help, they want instant, personalized advice from someone that knows their stuff. Intelligently connect customers with questions to experienced product users with instant answers for fast, authentic product help.
- Deflection rate of up to 84%
- Increase sales conversions by up to 10 times
- Avg. response time < 60 seconds
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TOURISM
Unlock the Magic of a Shared Experience
People make confident traveling decisions by talking to others with the relevant experience. Community-powered tourism intelligently links website visitors to well-traveled people with helpful and personalized travel advice that bring in the bookings.
- 24/7 support including weekends
- Cut support costs by up to 50%
- Avg. response time < 60 seconds
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B2B/B2C SOFTWARE SERVICES
Bring the true Software Experts to your digital Storefront
You have a powerhouse of software experts right under your nose. Connect advice-seeking software users to the most knowledgeable software users in your community for instant and expert guidance in product usage.
- 24/7 support including weekends
- Cut support costs by up to 50%
- Avg. response time < 60 seconds
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SUBSCRIPTION
Let Experienced Users Drive Smooth Service
An exceptional service experience largely depends on instant and meaningful help from real people. Community technology instantly connects new users to seasoned product users for relevant real-time advice that ensures seamless service experiences.
- Avg. NPS of 53 points
- Enable 24/7 support
- Avg. response time 30 seconds
Trusted by
Benedikt BöhmGeneral Manager
"I am absolutely thrilled with GUURU and the Guurus (our mountain sports experts)! All of us here at Dynafit live our ethos: by athletes, for athletes. GUURU is not just a technical solution where our online customers get expert advice; it's also a channel through which Dynafit athletes share their passion, insight and advice with others for the ultimate brand experience."
Joachim SaikoDivision Unit Manager
"Since I’ve been working at bike-angebot.de (online platform), I’ve been missing exactly that in sales. Emotions in shopping have also been the key to success in my own bicycle shop for 20 years. With the Guuru community and the bike Guurus behind it, we achieve just that, we awaken emotions in our customers. They are not advised by salespeople of our company, but by like-minded, bike-crazy bike fans. You can feel it in every chat and conversation. For me, Guuru is the emotion in online retail and a key to success!"
Thomas ZenglerHead of Online Trade and Shipping
"By providing expert product advice in real-time, we take our service quality to the next level— even during the peak seasons. This enables us to boost sales conversion and lower the number of returns."
Sven HabenichtTeamlead Customer Service
"With GUURU’s Expert Community solution, our customers have the option of product consultation outside of service hours including Sundays and public holidays. Obviously, this reflects in a high-level of customer satisfaction."
António LouroManager of Customer Experience PT
"Using GUURU’s Expert Community solution we can significantly reduce our huge volume of support tickets. The instant service delivered by our community, in combination with automated answers when possible, had a strong positive impact on customer satisfaction."
Sascha KappelerHead of Customer Service and Sales
"With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7."
Stefano OrlandoChief Customer Operations Officer
"Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction."
Tanja BichlerHead of Customer Success
"GUURU Expert Community solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality."