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Unlocking Growth in D2C: Community-Powered Ecommerce – May 21, 10 am PDT | 11 am MDT | 1pm EDT

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eBook

How customer effort influences NPS score in Customer Service

In this NPS eBook you will learn:
  • What is Customer Effort?
  • What kind of effort matters more to customers in Assisted customer services versus Self-Service
  • The difference between Assisted channels vs. self-service
  • How to ensure great customer service experience
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