Case study
Swiss culinary giant, Betty Bossi, leads the way in live customer-to-customer culinary advice.
Betty Bossi is always at the forefront of providing exceptional experiences. This time the renowned brand revolutionised the online shopper experience with live advice by real Betty Bossi product users.
- Live advice available 14 hours, 7 days a week
- 40 seconds waiting time
- 13% increase in NPS
- 65 Guurus make a significant contribution towards achieving the customer experience goals
Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly.