GUURU Home page GUURU Logo image

Main Navigation

  • CX PLATFORM
    • Live Chat

      Instant support available 24/7

    • Smart Contact Form

      Immediate email ticket deflection

    • Call

      Intelligent call deflection

    • Messenger

      Real-time message resolution

    • Chatbot

      Automation for repetitive questions

    • Integration

      Implementing your community

  • INDUSTRIES
    • eCOMMERCE

      The world of online shopping

    • TELCO

      Telecommunication services

    • SaaS

      B2B software services

    • APPS

      B2C software services

    • SUBSCRIPTION

      Streaming and content services

    • MARKETPLACE

      Platforms for vendors

  • PRICING
  • RESOURCES
    • WEBINARS

      Industry-related webinars

    • BLOG

      Industry updates and statistics

    • eBOOK

      eBooks on industry research

    • VIDEO RESOURCES

      Helpful videos about community

    • CASE STUDIES

      The results of our clients

    • Client ZONE

      The login portal for Clients

    • Guuru ZONE

      The login portal for GUURUs

Book a demo

Language navigation

  • EN
  • DE
Book a demo

Case study

Betty Bossi masters a 70% increase in support enquiries during COVID-19 with smart routed peer-to-peer support

Betty Bossi augmented its existing customer service with GUURU’s peer-to-peer customer communication to offer live chat operated by product users.

                  Guuru
blog image
  • 14 hours x 7 days customer support availability
  • 40 seconds waiting time
  • 13% increase in NPS
  • 65 Guurus make a significant contribution towards achieving the service goals
blog image

Michel Müller, Customer Center Head

Betty Bossi AG

Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19.

Share

Download case study

Go to Guuru Home page

+41 41 530 04 64

Limmatquai 122
8001 Zurich
Switzerland
  • Go to linkedin profile
  • Go to youtube profile
  • Go to twitter profile
  • Contact
  • About Us
  • Career
  • FAQs
  • Client ZONE
  • GUURU ZONE
  • GDPR
  • Privacy policy
  • Apple App
  • Google Play App
  • Community standards
SUBSCRIBE TO OUR NEWSLETTER
  • © GUURU 2022
  • Privacy policy
  • Terms of Services
  • Legal Notice