Betty Bossi masters a 70% increase in support enquiries during COVID-19 with smart routed peer-to-peer support.
Betty Bossi augmented its existing customer service with GUURU’s peer-to-peer customer communication to offer live chat operated by product users.
- 7×14 customer support availability
- 40 seconds waiting time
- 13% increase in NPS
- 65 Guurus make a significant contribution towards achieving the service goals
Michel Müller
Customer Center Head, Betty Bossi AG
Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19.
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