Case Study

Betty Bossi masters a 70% increase in support enquiries during COVID-19 with smart routed peer-to-peer support.

Betty Bossi augmented its existing customer service with GUURU’s peer-to-peer customer communication to offer live chat operated by product users.

guuru crowd sourced customer service
Betty Bossi uses GUURU

  • 7×14 customer support availability
  • 40 seconds waiting time
  • 13% increase in NPS
  • 65 Guurus make a significant contribution towards achieving the service goals

Michel Müller Betty Bossi

Michel Müller

Customer Center Head, Betty Bossi AG

Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19.

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