The Expert Community Advice Solution

How it works

Connect advice-seeking shoppers to knowledgeable product experts.

Customised to fit your eStore

A Community Advice Widget designed to integrate your experts into your corporate identity.

The Expert Community Advice ecosystem

The Community Advice widget is the central feature of our solution.

It visually engages your eStore visitors to connect with other real expert consumers as opposed to sales agents.

This at-hand feature makes it easy for shoppers to answer lingering questions within seconds to proceed to check-out more consistently.

Our widget is completely customisable to your look, feel, and tone of voice within a few clicks.

Benefits

  • Real-time exchange with experts from your community.
  • Authentic and knowledgable product advice.
  • Advice in under 60 seconds, including after-hours and weekends.
  • Highly satisfied customers with average ratings of 4.7/5.
  • Increased buyer confidence = increased sales conversion.
  • Happy customers are returning customers.

With the Community Building tools, you find, activate and engage with your real experts.

Display our Invitation Box in your customer area and let logged customers discover the Expert Community Advice program. Easily activate the Invitation Box with one click in our portal.

Your customers will be guided through a set of tests and information material to be ready to engage with your consumers. Transparent for you at every step.

Benefits

  • Finds our real experts.
  • Tests knowledge, communication skills and motivation.
  • Full transparency about expert selection and their performance.
  • Strong community, strong brand!

Our AI based SmartRouting is powered by GPT technology.

This feature routes incoming questions to the right source of knowledge: To the Guuru with the relevant expertise, fastest availability, best answer quality and friendliest advice.

If you use the answer bot or your agents, SmartRouting automatically detects questions better suited for them and routes these questions accordingly.

SmartRouting is activated with a click, using our predefined industry specific models.

Benefits

  • Directs incoming advice inquiries to the Guuru with the best and relevant expertise.
  • Fast answers as experts with quick response times are prioritised.
  • If combined with answer bot, automatically sends FAQ requests to bot, with fallback options to community.
  • If combined with agents, automatically sends second level requests to agents, with fallback options to community.
  • Always the best answer, at any itme.

Automatically repurpose the Guuru live interactions content to feature them on your product pages as Expert UGC.

All your eShop visitors can access experts’ most recent, real product recommendations. They also see who the experts are who recommended the product, and in which context. This increases credibility.

If eShoppers need more personalised advice, they can directly connect with the expert in real-time. 

After a conversation with an expert, your eStore customer receives an email confirmation to potentially reconnect to the same person later.

Benefits

  • Create Expert UGC effortless.
  • Publish credible content from real customers.
  • Display recommendations from most recent conversations.
  • Allow an instant connection to the expert.
  • Leverage Expert UGC across different marketing channels, such as newsletters.

Most automation platforms demand significant set-up and maintenance effort to ensure customers get relevant, helpful answers.

GUURU’s Answer Bot feature, powered by GPT technology, answers repetitive incoming questions automatically and without effort. Thanks to our industry specific out-of-the-box models, the Answer Bot will, once activated, automatically tell you which are the relevant questions to provide answers for.

If the Answer Bot cannot answer a question, it seamlessly falls back to your community of experts, ensuring customers get helpful resolutions and personalised advice any time.

Benefits

  • Automatically adds repetitive questions to the bot’s knowledge base.
  • Ensures resolutions every time with live expert fallback.
  • Effortless setup and low maintenance costs.
  • The Answer Bot feature is your best option to get started with automation.

Traditional contact forms aren’t great for your customer’s experience; they offer slow or uncertain resolution times. They also add to the load of email tickets you have to work through.

The GUURU Smart Contact Form feature allows you to offer instant answers within the contact form itself by:

  • sourcing a series of preset FAQs for simple questions;
  • connecting your consumers to community experts for personalised live product advice.

Benefits

  • Instant resolutions within your contact form.
  • Consumer-need-focused answers by combining FAQ with authentic product advice from your expert community.
  • No drop-off due to unavailable responses.
  • Increases sales conversions by offering customers instant answers, often needed before checkout.
  • Deflects 80% of email tickets, allowing your agents to focus on complex and second-level requests.

Manage all customer inquiries centrally and easily.

Plug in the GUURU community into your existing Salesforce solution to have all your customers’ inquiries in one place. Your processes and chat solution will stay as is while you still profit from your community’s advice.

Every interaction within the GUURU solution is synchronised in real-time to your Salesforce CRM. This also means that every chat transcript is fully viewable and available.

On Facebook, users already connect with other community members. Why not let them support each other?

The Facebook Plugin feature connects your community to your Facebook account, ensuring your customers can get real-time product advice from your Guurus.

Benefits

  • Expert community advice through live conversations.
  • Authentic and personalised human advice.
  • Lock in sales while customers are making purchasing decisions.
  • Easy set-up.
Core

The Community Advice widget is the central feature of our solution.

It visually engages your eStore visitors to connect with other real expert consumers as opposed to sales agents.

This at-hand feature makes it easy for shoppers to answer lingering questions within seconds to proceed to check-out more consistently.

Our widget is completely customisable to your look, feel, and tone of voice within a few clicks.

Benefits

  • Real-time exchange with experts from your community.
  • Authentic and knowledgable product advice.
  • Advice in under 60 seconds, including after-hours and weekends.
  • Highly satisfied customers with average ratings of 4.7/5.
  • Increased buyer confidence = increased sales conversion.
  • Happy customers are returning customers.

With the Community Building tools, you find, activate and engage with your real experts.

Display our Invitation Box in your customer area and let logged customers discover the Expert Community Advice program. Easily activate the Invitation Box with one click in our portal.

Your customers will be guided through a set of tests and information material to be ready to engage with your consumers. Transparent for you at every step.

Benefits

  • Finds our real experts.
  • Tests knowledge, communication skills and motivation.
  • Full transparency about expert selection and their performance.
  • Strong community, strong brand!

Our AI based SmartRouting is powered by GPT technology.

This feature routes incoming questions to the right source of knowledge: To the Guuru with the relevant expertise, fastest availability, best answer quality and friendliest advice.

If you use the answer bot or your agents, SmartRouting automatically detects questions better suited for them and routes these questions accordingly.

SmartRouting is activated with a click, using our predefined industry specific models.

Benefits

  • Directs incoming advice inquiries to the Guuru with the best and relevant expertise.
  • Fast answers as experts with quick response times are prioritised.
  • If combined with answer bot, automatically sends FAQ requests to bot, with fallback options to community.
  • If combined with agents, automatically sends second level requests to agents, with fallback options to community.
  • Always the best answer, at any itme.
Enhancement

Automatically repurpose the Guuru live interactions content to feature them on your product pages as Expert UGC.

All your eShop visitors can access experts’ most recent, real product recommendations. They also see who the experts are who recommended the product, and in which context. This increases credibility.

If eShoppers need more personalised advice, they can directly connect with the expert in real-time. 

After a conversation with an expert, your eStore customer receives an email confirmation to potentially reconnect to the same person later.

Benefits

  • Create Expert UGC effortless.
  • Publish credible content from real customers.
  • Display recommendations from most recent conversations.
  • Allow an instant connection to the expert.
  • Leverage Expert UGC across different marketing channels, such as newsletters.

Most automation platforms demand significant set-up and maintenance effort to ensure customers get relevant, helpful answers.

GUURU’s Answer Bot feature, powered by GPT technology, answers repetitive incoming questions automatically and without effort. Thanks to our industry specific out-of-the-box models, the Answer Bot will, once activated, automatically tell you which are the relevant questions to provide answers for.

If the Answer Bot cannot answer a question, it seamlessly falls back to your community of experts, ensuring customers get helpful resolutions and personalised advice any time.

Benefits

  • Automatically adds repetitive questions to the bot’s knowledge base.
  • Ensures resolutions every time with live expert fallback.
  • Effortless setup and low maintenance costs.
  • The Answer Bot feature is your best option to get started with automation.

Traditional contact forms aren’t great for your customer’s experience; they offer slow or uncertain resolution times. They also add to the load of email tickets you have to work through.

The GUURU Smart Contact Form feature allows you to offer instant answers within the contact form itself by:

  • sourcing a series of preset FAQs for simple questions;
  • connecting your consumers to community experts for personalised live product advice.

Benefits

  • Instant resolutions within your contact form.
  • Consumer-need-focused answers by combining FAQ with authentic product advice from your expert community.
  • No drop-off due to unavailable responses.
  • Increases sales conversions by offering customers instant answers, often needed before checkout.
  • Deflects 80% of email tickets, allowing your agents to focus on complex and second-level requests.
Integrations / Extensions

Manage all customer inquiries centrally and easily.

Plug in the GUURU community into your existing Salesforce solution to have all your customers’ inquiries in one place. Your processes and chat solution will stay as is while you still profit from your community’s advice.

Every interaction within the GUURU solution is synchronised in real-time to your Salesforce CRM. This also means that every chat transcript is fully viewable and available.

On Facebook, users already connect with other community members. Why not let them support each other?

The Facebook Plugin feature connects your community to your Facebook account, ensuring your customers can get real-time product advice from your Guurus.

Benefits

  • Expert community advice through live conversations.
  • Authentic and personalised human advice.
  • Lock in sales while customers are making purchasing decisions.
  • Easy set-up.

Learn how your eStore can benefit from the Expert Community Advice Solution