B.O.C. introduces peer-to-peer live chat to provide customers with continuous access to fast support.
Relief for customer service staff, coverage during volume peaks, and availability extending beyond opening hours.
- 24/7 support availability
- +7.7% sales conversion after Guuru chat
- 37 Guurus are operational
- 36 seconds response time
Sven Rocksloh
Head of E-Commerce & Customer Service BIKE & OUTDOOR COMPANY GmbH & Co. AG
Since starting working with Guurus, the sales conversion has increased, as customers now receive answers to their questions immediately and authentically.
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