Case Study

B.O.C. introduces peer-to-peer live chat to provide customers with continuous access to fast support.

Relief for customer service staff, coverage during volume peaks, and availability extending beyond opening hours.

guuru crowd sourced customer service
B.O.C. opts for GUURU's customer interaction solution

  • 24/7 support availability
  • +7.7%  sales conversion after Guuru chat
  • 37 Guurus are operational
  • 36 seconds response time

Sven Rocksloh von BOC

Sven Rocksloh

Head of E-Commerce & Customer Service BIKE & OUTDOOR COMPANY GmbH & Co. AG

Since starting working with Guurus, the sales conversion has increased, as customers now receive answers to their questions immediately and authentically.

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