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Case study

How BRACK.CH offers 24/7 support without a major increase in costs

Swiss leading online retailer BRACK.CH implemented the GUURU technology to meet the requirements of customer support outside business hours and on weekends.

                  Guuru
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  • 24/7 support
  • Coverage of peaks during business hours in order to relieve agents
  • Increase of customer retention and a NPS of 75
  • Conversion rate of 18% after chat conversation
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Sascha Kappeler

Head of Customer Service & Sales, BRACK.CH

With GUURU we have finally found an efficient solution to support our customers outside business hours 24/7.

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