Case study
How BRACK.CH offers 24/7 support without a major increase in costs
Swiss leading online retailer BRACK.CH implemented the GUURU technology to meet the requirements of customer support outside business hours and on weekends.
- 24/7 support
- Coverage of peaks during business hours in order to relieve agents
- Increase of customer retention and a NPS of 75
- Conversion rate of 18% after chat conversation
With GUURU we have finally found an efficient solution to support our customers outside business hours 24/7.