GUURU Home page GUURU Logo image

Main Navigation

  • Home
  • Our solution
    • How it works
    • Automation – As a service
    • Community
    • Third party integration
    • Subscription plan
    • ROI calculator
  • Channels
    • SmartChat
    • SmartForm
  • Benefits
    • Ensure 24/7 support
    • Net Promoter Score
    • Peak handling
    • Reduce cost per contact
    • Sales Conversion
    • Ticket deflection
  • Resources & News
    • Case studies
    • Videos
    • Blog
    • Events
    • Press
  • About us
    • Our Team
    • Career
    • Contact
  • Get started

Language navigation

  • EN
  • DE

Case study

How BRACK.CH offers 24/7 support without a major increase in costs

Swiss leading online retailer BRACK.CH implemented the GUURU technology to meet the requirements of customer support outside business hours and on weekends.

                  Guuru
blog image
  • 24/7 support
  • Coverage of peaks during business hours in order to relieve agents
  • Increase of customer retention and a NPS of 75
  • Conversion rate of 18% after chat conversation
blog image

Sascha Kappeler

Head of Customer Service & Sales, BRACK.CH

With GUURU we have finally found an efficient solution to support our customers outside business hours 24/7.

Share

Go to Guuru Home page

+41 41 530 04 64

Limmatquai 122, 8001 Zurich, Switzerland
  • Go to linkedin profile
  • Go to youtube profile
  • Go to twitter profile
  • Go to facebook profile

LATEST BLOG ENTRIES

  • Automation as a Service

    May 28, 2021

  • Superintelligence [A reflection from our CEO]

    April 20, 2021

  • Part 3 – How to implement a deep learning chatbot in customer service

    September 4, 2020

RESOURCES

  • Partner Portal
  • For Developers
  • Payment Policy
  • GDPR
  • Guuru Web
  • Apple App Store
  • Google Play Store
  • FAQs

SUBSCRIBE TO OUR NEWSLETTER

  • © GUURU 2020
  • Privacy Policy
  • Terms of Services