Case Study

How BRACK.CH offers 24/7 support without a major increase in costs

Swiss leading online retailer BRACK.CH implemented the guuru technology to meet the requirements of customer support outside business hours and on weekends.

guuru crowd sourced customer service

  • 24/7 support
  • Coverage of peaks during business hours in order to relieve agents
  • Increase of customer retention and a NPS of 75
  • Conversion rate of 18% after chat conversation


Sascha Kappeler

Head of Customer Service & Sales, BRACK.CH

With guuru we have finally found an efficient solution to support our customers outside business hours 24/7.

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