Case Study
Experts from the TchiboCard community advise online customers in a live chat
Customer proximity is a top priority at Tchibo. With GUURU’s Expert Community Advice Solution, their online shoppers can now enjoy it too.
We strive to offer our online buyers a similar experience to the one they enjoy in stores. Shoppers should receive instant support when they need help selecting the right product. GUURU’s Expert Community Advice Solution enables us to establish more intimate relationships with our online customers—like what we foster in our physical stores.