The GUURU Blog

Read about the latest trends in customer service and best practices from experts, and more.

4 Aug. | 08:34h |

Part 1 – Debunking 8 myths about chatbots in customer service

In this blog post we unfold 8 myths about chatbots in customer service to help your business avoid common pitfalls in the successful deployment of chatbots.

How the Gig Economy can boost your Customer Service Department in 2020

The online Gig Economy in 2020 offers exciting new ways for companies to team up with remote workers. Here's how it can boost Customer Service Departments. Read more...

22 Mar. | Read more...

Experts believe authentic customer relationships matter more in 2020

There has been a notable focus on the importance of meaningful, authentic customer relationships in 2020. Here’s why and what that means for your business. Every year Forrester releases a set of business predictions. Read more...

19 Feb. | Read more...

Vital insight into client retention in 2020 (and how to improve it)

Your customer community is a valuable resource. We talk to a brand Guuru about how customers support customers in modern-day customer service solutions. There are a plethora of digital customer communities... Read more...

10 Jan. | Read more...

How to increase your NPS – And why NPS matters

Net Promoter Score is not just a buzz-term in customer service. Here's how NPS works, why a good Net Promoter Score matters and how to increase your NPS. Read more...

21 Nov. | Read more...

Online Retail in the Festive Season: Data reveals convenience is key for millennials

Millennials do more online Christmas shopping than any other demographic. Learn how to optimize your online retail in the festive season for millennials. Read more...

4 Nov. | Read more...

CX is the new brand

In 2020 customers rely on other consumers to evaluate experiences. Here is what the data says on Consumer Referrals, how they affect your growth and essentially why CX is so important in 2020. Read more...