The GUURU Blog

Read about the latest trends in customer service and best practices from experts, and more.

22 Jul. | 11:37h |

How Customer Effort affects Customer Disloyalty in Customer Service

While many parameters can help you mitigate customer disloyalty, Gartner’s latest survey reveals that Customer Effort may have a greater impact on customer disloyalty than offering your customers a resolution.

7 Ways the gig workforce can handle peak demand and save costs

7 Ways the combination of AI and gig workers can help your customer service department meet peak demand while saving costs. Read more...

14 May. | Read more...

The power of a customer community – interview with a brand Guuru

Your customer community is a valuable resource. We talk to a brand Guuru about how customers support one another in modern-day customer service solutions. Read more...

30 Apr. | Read more...

Responding to the current crisis with a decentralised customer service solution

The unprecedented consequences of the COVID-19 pandemic may have you rethinking working paradigms. Here is a decentralised customer service solution. Read more...

16 Apr. | Read more...

How the Gig Economy can boost your Customer Service Department in 2020

The online Gig Economy in 2020 offers exciting new ways for companies to team up with remote workers. Here's how it can boost Customer Service Departments. Read more...

22 Mar. | Read more...

Experts believe authentic customer relationships matter more in 2020

There has been a notable focus on the importance of meaningful, authentic customer relationships in 2020. Here’s why and what that means for your business. Every year Forrester releases a set of business predictions. Read more...

19 Feb. | Read more...

Vital insight into client retention in 2020 (and how to improve it)

Your customer community is a valuable resource. We talk to a brand Guuru about how customers support customers in modern-day customer service solutions. There are a plethora of digital customer communities... Read more...