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The GUURU Blog

Read about the latest trends in customer service and best practices from experts, and more.

Part 1 – Debunking 8 myths about chatbots in customer service
4 Aug. | 08:34h |
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Part 1 – Debunking 8 myths about chatbots in customer service

In this blog post we unfold 8 myths about chatbots in customer service to help your business avoid common pitfalls in the successful deployment of chatbots.

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Consumers prefer a mix of AI and human interactions in Customer Service

23 Aug. | Read more...

Consumers prefer a mix of AI and human interactions in Customer Service

In customer service, consumers prefer a mix of AI and personal, human exchanges. Find out how some technologies integrates AI and human-based live chat. Read more...
GUURU raises CHF 2.7 million

7 Mar. | Read more...

GUURU raises CHF 2.7 million

The funding raised will be used to continue GUURU's international expansion and to further develop its proprietary algorithm-based matching technology. Read more...
Smart Support: The Potential of Communities

29 Jan. | Read more...

Smart Support: The Potential of Communities

The concept of customers assisting one another is a growing phenomenon. Here is how your business can leverage the power of your customer community, specifically in the area of customer service. Read more...
Frequently Asked Questions in Customer Service

15 Jan. | Read more...

Frequently Asked Questions in Customer Service

Here is a shortlist of frequently asked questions (FAQs) related to the customer service industry. Read more...
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LATEST BLOG ENTRIES

  • Part 3 – How to implement a deep learning chatbot in customer service

    September 4, 2020

  • Part 2 – Machine learning chatbots and deep learning chatbots – how do they work?

    August 22, 2020

  • Part 1 – Debunking 8 myths about chatbots in customer service

    August 4, 2020

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