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Case study

High level of customer satisfaction thanks to prompt self-service on product and application inquiries.

Improved self-service, high deflection through SmartForm, live support from other experienced Contorion customers make forwarding requests to customer service only necessary for exceptional cases.

                  Guuru
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  • 95% deflection by using the SmartForm
  • 20 seconds response time in peer-to-peer live chat
  • Increased rating of response quality to 4,21 (of 5)
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Andreas Lehmann

Head of Customer Service & Payment Operations, Contorion

GUURU’s solution has been a complete success: We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent ROI!

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