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Case Study

“We have a brilliant community of experts available for advice daily untill midnight.”

Despite being a young company, tonies® has a sizeable expert community of avid product users and fans called Tonie Guides. Available between 07:00 and 00:00 on tonies.com, Tonie Guides share their first-hand knowledge directly with inquiring customers.
                  Guuru
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  • 21 seconds Average Response time
  • > 4000 Interactions
  • 4,7/5 Average Chat Rating
  • 33 Experts
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Eva Fey

Director of Customer Care at tonies®

With GUURU, we turn dedicated fans into experts who are available to offer customers advice or help via live chat daily from 07:00–00:00. This creates an extremely authentic customer experience that can be scaled quickly and easily. This way, our customers always receive good and fast advice."

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