Case Study
“We have a brilliant community of experts available for advice daily untill midnight.”
Despite being a young company, tonies® has a sizeable expert community of avid product users and fans called Tonie Guides. Available between 07:00 and 00:00 on tonies.com, Tonie Guides share their first-hand knowledge directly with inquiring customers.
- 21 seconds Average Response time
- > 4000 Interactions
- 4,7/5 Average Chat Rating
- 33 Experts
With GUURU, we turn dedicated fans into experts who are available to offer customers advice or help via live chat daily from 07:00–00:00. This creates an extremely authentic customer experience that can be scaled quickly and easily. This way, our customers always receive good and fast advice."