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Case study

Germany's favorite home & garden store tackles peaks with a 24-hour advice platform served by brand advocates

Like many businesses, toom Baumarkt faced a challenging peak in online inquiries caused by COVID regulations. While the shopping behavior entirely shifted to online, toom could also register an increased need for DIY by its customers. With their current in-house agents, toom couldn’t meet the requirements of providing immediate, 24/7 support to their customers.

                  Guuru
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Sven Habenicht

Customer Service Team Leader

With GUURU's community-first CX platform, our customers have the option of product consultation outside service hours, such as on Sundays and public holidays. Obviously, this reflects in a high level of customer satisfaction.

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