Recruit & Certify Guurus
1. Who is a Guuru?
Your customers have a powerful knowledge you can now actively engage in your sales strategy.
Among your product users are highly qualified experts who are your fans, your Guurus.
1. Who is a Guuru?
Your customers have a powerful knowledge you can now actively engage in your sales strategy.
Among your product users are highly qualified experts who are your fans, your Guurus.
2. Activate your passionate and most knowledgable product users
Your customers are your influencers. We call them Guurus. They love your product and they are willing to share their know-how and expertise with other customers.
Your customer base is full of potential Guurus. Identify them: simply send a direct mailing or post the program on social media and you will have your pool of Guurus in a few days.
That’s it! The recruiting and certification process is entirely handled through us.
2. Activate your passionate and most knowledgable product users
Your customers are your influencers. We call them Guurus. They love your product and they are willing to share their know-how and expertise with other customers.
Your customer base is full of potential Guurus. Identify them: simply send a direct mailing or post the program on social media and you will have your pool of Guurus in a few days.
That’s it! The recruiting and certification process is entirely handled through us.
Eric Grignon,
CEO Sky Switzerland
Finding Guurus was surprisingly easy for us. We sent out a newsletter with a call for Guurus. The response was just overwhelming! So many customers applied for it. It’s nice to see that we have such a faithful community. GUURU did an amazing job in having customers run through the qualification process to get them up and running to support.
Eric Grignon,
CEO Sky Switzerland
Finding Guurus was surprisingly easy for us. We sent out a newsletter with a call for Guurus. The response was just overwhelming! So many customers applied for it. It’s nice to see that we have such a faithful community. GUURU did an amazing job in having customers run through the qualification process to get them up and running to support.
3. Certify Guurus
Your customers need to pass a test to become Guurus. We validate their knowledge and manage the entire certification procedure.
Simply provide us with the knowledge requirements for your different skills. We will then establish and propose the certification concept to you.
With simulated contacts we can verify the knowledge, empathy, and linguistic capabilities of the Guurus before they interact with actual customers.
3. Certify Guurus
Your customers need to pass a test to become a Guurus. We validate their knowledge and manage the entire certification procedure.
Simply provide us with the knowledge requirements for your different skills. We will then establish and propose the certification concept to you.
With simulated contacts we can verify the knowledge, empathy, and linguistic capabilities of the Guurus before they interact with actual customers.
4. Start serving customers
Once certified, the Guuru gets access to the live environment and can start accepting real user requests. The users will start rating the quality of the Guuru, which is important data for our algorithm for future prioritisation purposes.
You have full transparency at all times and you can follow every conversation in real-time within the Client Portal.
4. Start serving customers
Once certified, the Guuru gets access to the live environment and can start accepting real user requests. The users will start rating the quality of the Guuru, which is important data for our algorithm for future prioritisation purposes.
You have full transparency at all times and you can follow every conversation in real-time within the Client Portal.
Guuru performance
The rating Guurus receive for their support is as high as the rating of employed customer service agents.
But because they are not employees, they are considered by users to be more trustworthy: They don’t sell you a product or service; they simply give advice based on their own positive experience.
Guuru credibility
Have you ever had a question about a product or service you consider buying? We’re sure you have! Having a friend recommend it to you, instead of a salesman, would probably make you purchase it.
Guuru credibility
Have you ever had a question about a product or service you consider buying? We’re sure you have! Having a friend recommend it to you, instead of a salesman, would probably make you purchase it.