GUURU Customer Care as a Service
Monthly subscription plan
GUURU SmartBot Ready-to-use automation.
GUURU SmartRouting AI-based request detection and routing.
Unlimited SmartBot Intents An intent is the intention of a customer: what he wants or needs.
Multi-intents Add decision tree.
Unlimited SmartBot Languages
Peer to peer support
Community building & engagement
Multi-language option Community support in any language.
Chat quality monitoring
Routing to in-house agents
Standard reporting NPS, handling time, deflection, automation rate, response time etc.
Advanced reporting Customisable analytics
Real-time KPI tracking
All interaction transcripts
Facebook & WhatsApp Messengers
QR Code chat link Have customers access live-chat in your physical store.
Dedicated customer success Have a dedicated customer success manager support you.
Helpdesk Access technical support 24/7.
Uptime Guarantee of 99.9%
Service Level Agreement