Your customers deserve
the best online experience.
Let brand advocates share product advice in real time.
Your community of super product users share their product expertise in real time
See how it works:
Boost your customer's experience with your brand community's expertise.
83% of consumers trust peers’ recommendations more than any form of advertisement.
Include your brand community - the super product users who love your products – in your customer service strategy for on-demand product advice, available 24/7.
Our AI-based SmartRouting® instantly matches inquiring customers to the best Guuru, a super product user certified to offer product advice.
Your customers will receive instant product advice and can therefore complete their purchase, increasing your sales conversions.
double your sales conversions by offering customers access to live peer-to-peer product advice.
support available on any digital contact channel with an average response time of under 60 seconds.
points increase in NPS after customers chat with a Guuru sharing their first-hand product advice.
Feel the difference
What our customers say
We have significantly increased customer satisfaction thanks to prompt support on product and application inquiries while reducing the number of contact requests forwarded to our customer service agents.
Andreas Lehmann Head of Customer Service & Payment Operations
We recorded a 14.7% increase in sales conversion after a Guuru live chat. Customer satisfaction is rising thanks to fast, authentic, and round-the-clock responses.
Kim Weintz Head of Customer process & services
Omnichannel support with GUURU CX Cloud®
Your customers don't want to wait for answers.
With GUURU's AI-based Customer Experience Cloud® you can provide live support within seconds on any contact channel.
The fully scalable solution instantly connects your support-seeking customer with the best-matching Guuru.
Only second-level requests are sent to your agents.