Tonio Meier
CEO & Co-founder
GUURU Solutions
Real people. Real advice. Real connection.
With Guuru, your online shop becomes a space for authentic interactions. Passionate customers – your community – share their real experiences live, guide others to the right products, and build genuine trust. Powered by smart AI but driven by human connection – every chat becomes a meaningful moment that inspires loyalty and turns visitors into lifelong fans.
“As the internet gets flooded with AI-generated sludge, people seek out for authentic content and real people to connect with.”, Tonio Meier
Our Clients
Monday | 11th
Join our Workshop at the SEARCH Summit:
AI Eats Search – Keeping Your Brand Visible Through Community Content
As large language models (LLMs) reshape how people discover products, brands face a growing challenge: losing traffic to AI Overviews and zero-click experiences. But even in this new search landscape, visibility is still possible – when brands create content that’s worth being cited by AI systems.
LLMs increasingly prioritize unique, experience-based content – not just specs or marketing copy. Shoppers today expect real answers, often phrased as specific, conversational questions. The brands that stay visible are those who deliver credible, structured, and human-authored insights.
In this session, we’ll explore how your brand community can become a powerful source of content that:
- keeps your PDPs relevant and discoverable in AI Overviews,
- reflects real use cases and buyer questions,
- and builds trust at key decision points.
We’ll share tactical insights and live examples from customers – showing how Community Content drives performance across AI search, product discovery, and conversion.
Moderated by:
Jutta Stienen
VP Marketing
GUUURU Solutions
Book your Meeting
Community-powered brands who are already successful with GUURU
Benedikt BöhmGeneral Manager
"I am absolutely thrilled with GUURU and the Guurus (our mountain sports experts)! All of us here at Dynafit live our ethos: by athletes, for athletes. Guuru is not just a technical solution where our online customers get expert advice; it's also a channel through which Dynafit athletes share their passion, insight and advice with others for the ultimate brand experience."
Stephan BuschmannDirector Customer Service
"The Community Advice Solution from GUURU has transformed the way we connect with our customers! Our Guurus bring real expertise because they use the products firsthand, making their advice both authentic and impactful. Customers love these genuine insights. The GUURU Community Solution is a must-have for any brand looking to create authentic shopping experiences in their online store with their most passionate fans."
Jaclyn MayerSr. Director Customer Experience
"Guurus add a level of expertise that our own agents might not have. Given Guurus have hands on experience with our product, they are able to support our customer in a much more nuanced way."
Stefan LettnerGlobal Head of eCommerce
"When purchasing skis, customers expect individualized advice that addresses their personal needs. Skiing encompasses numerous nuances and evokes strong emotions—something AI cannot fully comprehend. This is why our customers appreciate chatting with the community. The exceptionally positive reviews confirm that we are on the right path with GUURU."
Hanna BrodbekHead of Digital Sales & Omnichannel
"With GUURU, we can transfer the customer experience that our customers are familiar with from stationary retail to our online store. It is important to us that our customers receive expert advice from knowledgeable people. GUURU's Community Advice Solution enables us to integrate specialist retailers into the online advice process and support our customers in real time in selecting the right STIHL products."
Celine BauernfreundSEO Contentmanager
"With GUURU's Community Advice solution, we connect our online customers with experienced hobby craftsmen directly in the online store - for authentic advice 24 hours a day. At the same time, the Community Content feature creates new user-generated content every day, which enhances our product pages and boosts SEO."
Joachim SaikoGeneral Manager
"Since I’ve been working at bike-angebot.de, I’ve been missing exactly that in sales. Emotions in shopping have also been the key to success in my own bicycle shop for 20 years. With the GUURU community, we achieve just that, we awaken emotions in our customers. They are not advised by salespeople of our company, but by like-minded, bike-crazy fans. You can feel it in every chat and conversation. For me, GUURU is the emotion in online retail and a key to success!"
Sergej KosyrevHead of E-Commerce & Online Marketing
"By providing expert product advice in real-time, we take our service quality to the next level— even during the peak seasons. This enables us to boost sales conversion and lower the number of returns."
Sven HabenichtTeamlead Customer Service
"With GUURU’s Expert Community solution, our customers have the option of product consultation outside of service hours including Sundays and public holidays. Obviously, this reflects in a high-level of customer satisfaction."
António LouroManager of Customer Experience PT
"Using GUURU’s Expert Community solution we can significantly reduce our huge volume of support tickets. The instant service delivered by our community, in combination with automated answers when possible, had a strong positive impact on customer satisfaction."
Sascha KappelerHead of Customer Service and Sales
"With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7."
Stefano OrlandoChief Customer Operations Officer
"Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction."
Tanja BichlerHead of Customer Success
"GUURU Expert Community solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality."