Achieve a Net Promoter Score above the benchmarks
Why increasing your Net Promoter Score (NPS) matters
The Net Promoter Score (NPS) has become a guiding star for insights into customer relationships. This makes NPS a data tool that helps you gauge whether your clients are happy with your service or not.
While various factors influence your NPS, customer experience (CX) impacts the relation your customers have with your brand, even more than price and product.
Since launching the GUURU solution our NPS has increased to a score of 53.