How GUURU works

24/7 accessibility, high NPS, no waiting times and no excess costs due to overstaffing. These are not only marketing promises. With guuru’s all-in-one customer service solution, you engage your customer crowd to provide first-class customer service across your digital channel mix.

guuru @ vertbaudet

vertbaudet, a French eCommerce brand, uses the community of their existing customers to share experiences and offer advice and support to potential customers and to improve sales conversion.

guuru @ JUMBO

JUMBO, a Swiss DIY expert, was looking to have an interactive chat solution to drive sales. With guuru, they doubled their sales conversion and have now much higher basket values.

guuru @ bexio

“Since we began to use Guurus we have seen a huge decrease in support requests to our inhouse service center and therefore can focus on the complex cases. With guuru we can now offer a 24/7 support to our customers to make them happy.”

guuru @ FREITAG

See why the global lifestyle brand FREITAG implements guuuru’s online chat and how they grow their community.

How GUURU works

24/7 accessibility, high NPS, no waiting times and no excess costs due to overstaffing. These are not only marketing promises. With guuru’s all-in-one customer service solution, you engage your customer crowd to provide first-class customer service across your digital channel mix.

Talk with guuru CEO Tonio Meier

HEROES asks guuru CEO Tonio Meier what the guuru customer service technology is all about and how it responses to today’s customers need.

Digitization in customer service

The COVID-19 crisis is bringing customer services to their knees and retailers must quickly adapt and develop new solutions to maintain their relationships with their customers. In this 35-minute webinar, GUURU discusses what is particularly important now and how the combination of AI and human support in customer service can help digital businesses in the current situation whilst ensuring a sustainable solution in the longer term.