Videos

Videos

How guuru works

Conventional customer service suffers from a bad reputation. Long wait times, mediocre answers and restricted hours of access annoy and frustrate customers, which can result in sales decrease. How can you improve this? By using guuru’s customer crowd approach. See how it works.

guuru @ JUMBO

JUMBO, a Swiss DIY expert, was looking to have an interactive chat solution to drive sales. With guuru, they doubled their sales conversion and have now much higher basket values.

guuru @ bexio

“Since we began to use Guurus we have seen a huge decrease in support requests to our inhouse service center and therefore can focus on the complex cases. With guuru we can now offer a 24/7 support to our customers to make them happy.”

guuru @ FREITAG

See why the global lifestyle brand FREITAG implements guuuru’s online chat and how they grow their community.

Talk with guuru CEO Tonio Meier

HEROES asks guuru CEO Tonio Meier what the guuru customer service technology is all about and how it responses to today’s customers need.

guuru @ Graubünden tourism

In the Graubünden holiday destinations, experts – locals and people who know the region really well – share their knowledge and recommendations with tourists. Visitors can reach out around the clock to the experts and get an immediate, authentic service.

guuru explained in 45 seconds

24/7 accessibility, high NPS, no waiting times and no excess costs due to overstaffing. These are not only marketing promises. With guuru’s all-in-one customer service solution, you engage your customer crowd to provide first-class customer service across your digital channel mix.