vertbaudet, a French eCommerce brand, uses the community of their existing customers to share experiences and offer advice and support to potential customers and to improve sales conversion.
JUMBO, a Swiss DIY expert, was looking to have an interactive chat solution to drive sales. With guuru, they doubled their sales conversion and have now much higher basket values.
“Since we began to use Guurus we have seen a huge decrease in support requests to our inhouse service center and therefore can focus on the complex cases. With guuru we can now offer a 24/7 support to our customers to make them happy.”
See why the global lifestyle brand FREITAG implements guuuru’s online chat and how they grow their community.
Conventional customer service suffers from a bad reputation. Long wait times, mediocre answers and restricted hours of access annoy and frustrate customers, which can result in sales decrease. How can you improve this? By using guuru’s customer crowd approach. See how it works.
In the Graubünden holiday destinations, experts – locals and people who know the region really well – share their knowledge and recommendations with tourists. Visitors can reach out around the clock to the experts and get an immediate, authentic service.
HEROES asks guuru CEO Tonio Meier what the guuru customer service technology is all about and how it responses to today’s customers need.
24/7 accessibility, high NPS, no waiting times and no excess costs due to overstaffing. These are not only marketing promises. With guuru’s all-in-one customer service solution, you engage your customer crowd to provide first-class customer service across your digital channel mix.