Solution Plans

Our Customer Interaction Solution plans

Essential

Fast & authentic support with the product user community.

  • GUURU LiveChat
  • 1 Skill
  • 3 Languages
  • Text, colour, logo
  • N/A
  • Basic reporting
  • N/A
  • 24h response time

GUURU LiveChat

24/7 live chat operated by certified product users. More

1 Skill

Support areas covered by certified product users.

Professional

Automated customer support combining SmartBot, product users and agents.

  • GUURU LiveChat
  • GUURU SmartBot
  • 10 Skills
  • 6 Languages
  • Routing to inhouse agents
  • SmartRouting
  • Text, colour, logo
  • Chat menu
  • Messengers
  • Rest API
  • Agent integrations
  • Basic reporting
  • Enhanced reporting
  • Conversion tracking
  • 5h/month
  • 6h response time

GUURU LiveChat

24/7 live chat operated by certified product users. More

GUURU SmartBot

Chatbot to provide direct answers to user inquiries with a confidence level of >90%.

10 Skills

Support areas covered by certified product users.

Smart Routing

AI-enabled categorisation and routing of user inquiries to appropriate channels such as chatbot, live chat, agents etc.

Enterprise

Unlimited, flexibel and personalised automation.

  • GUURU LiveChat
  • GUURU SmartBot
  • 30 Skills
  • Unlimited Languages
  • Routing to inhouse agents
  • SmartRouting
  • Text, colour, logo
  • Chat menu
  • Messengers
  • Rest API
  • Agent integrations
  • Loyalty Program
  • Basic reporting
  • Enhanced reporting
  • Conversion tracking
  • Custom reporting
  • 20h/month
  • 2h response time

GUURU LiveChat

24/7 live chat operated by certified product users. More

GUURU SmartBot

Chatbot to provide direct answers to user inquiries with a confidence level of >90%.

30 Skills

Support areas covered by certified product users.

SmartRouting

AI-enabled categorization and routing of user inquiries to appropriate channels such as chatbot, live chat, agents etc.