DIY communities in the online store
DIY communities in the online store
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Your customers want real answers – give them what they need!
Imagine this: experienced DIYers from your community sharing their know-how directly with your online shoppers in live chat – honest and personal.
The result? Authentic advice that builds trust and helps your shoppers choose the right products.
Connect advice-seeking shoppers with your DIY experts – right in your online store, where purchases happen!
Bring your community to your online store
2. Enable conversatons
3. Push content live
4. Track success
Experience the Stihl community
“Was able to answer all my questions quickly and efficiently. Best customer-centric advice. Thank you very much!”
Convince yourself👇
Experience the toom community
“First time using the service – and I’m pleasantly surprised!”
Convince yourself👇
Experience the Elektro-Wandelt community
“Stefan was a huge help. As always, Elektro Wandelt has me covered.”
Convince yourself👇
Why DIY brands love GUURU
“Always nice to chat with a human advisor rather than a virtual one. Sebastien was super competent and friendly. Keep up the good work!”
“Andreas is a top consultant and an absolute expert. He was able to answer all my questions straight away. What a top service!!!”
“You guys are doing a great job :)”
“I am very excited about so much knowledge! Thank you!!!”
“Got to the point very quickly and precisely. I can recommend it to others. My order will arrive in the next few days. Best regards from NRW”
“Another great help, these kinds of chats are priceless.... that's what makes a good retailer!”
“Helped me a lot with my search and sent me the relevant links. Great!”
“Super honest advice, thank you!”
“Top advice in a short time, and the feeling of being taken seriously / a conversation at eye level. Definitely recommend, would use again anytime!”
“Max explained everything clearly and put a lot of effort into helping. It was very helpful talking to him. I hope to talk to him again if I have any further questions. Thank you Max!”
“We quickly identified the problem together! Many thanks for the support!”
“Top guy! He provided quick and direct answers without any waiting or research — he simply knew everything on the spot. Perfect advice! Thank you.”
“Sebastian answered my questions in a pragmatic, professional, and confident way. He got straight to the point. Simply perfect!!!”
“Really helpful for me as a beginner gardener.”
“Nice and quick advice, simple and uncomplicated and better than the colleagues from Bauhaus :D Thank you!”
“Perfect! Martin explained everything so well that I can now place my order with confidence. Top-notch, a thousand thanks! Every company should have a Martin like him!”
“There is not much to say ^^ great team, great employees and simply good advice :-)”
“Such a great chat with Senta! Informative, answered all my questions, super friendly, and fast replies. Couldn’t be better! Awesome!! Thanks a lot!”
“Always nice to chat with a human advisor rather than a virtual one. Sebastien was super competent and friendly. Keep up the good work!”
“Andreas is a top consultant and an absolute expert. He was able to answer all my questions straight away. What a top service!!!”
“You guys are doing a great job :)”
“Max explained everything clearly and put a lot of effort into helping. It was very helpful talking to him. I hope to talk to him again if I have any further questions. Thank you Max!”
“We quickly identified the problem together! Many thanks for the support!”
“Top guy! He provided quick and direct answers without any waiting or research — he simply knew everything on the spot. Perfect advice! Thank you.”
“Perfect! Martin explained everything so well that I can now place my order with confidence. Top-notch, a thousand thanks! Every company should have a Martin like him!”
“There is not much to say ^^ great team, great employees and simply good advice :-)”
“Such a great chat with Senta! Informative, answered all my questions, super friendly, and fast replies. Couldn’t be better! Awesome!! Thanks a lot!”
What our customers say
Sven HabenichtTeamlead Customer Service
"With GUURU's Community Advice solution, our customers also have the opportunity to receive advice outside of service hours, e.g. on Sundays and public holidays. This is naturally reflected in a high level of customer satisfaction."
Celine BauernfreundSEO-Contentmanager
"With GUURU's Community Advice solution, we connect our online customers with experienced hobby craftsmen directly in the online store - for authentic advice 24 hours a day. At the same time, the Community Content feature creates new user-generated content every day, which enhances our product pages and boosts SEO."
Exciting downloads
Click here for our factsheet, community guide and informative case studies.
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our community expert, Jutta Stienen, about how you can benefit from your community. .
Talk to Jutta
