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Case Studies
eCommerce
Case study BIKE & OUTDOOR COMPANY (B.O.C.)
Customer support 24/7, relief of customer service team, increased sales conversion and happy customers: B.O.C. excellents new customer service set-up.
eCommerce
Case study Betty Bossi
Upgrading customer service availability to 7×14 with peer-to-peer support helped Betty Bossi to master the huge increase of +70% customer requests during COVID-19 while NPS improved by 13%.
Subscription services
Case study NOW TV Italy
NOW TV has an increasing number of subscribers and regularly faces high volume peaks during sports and entertainment broadcasting such as Juventus-Milan or Game of Thrones. With Guurus they handled 1’500 chats a day.
eCommerce
Case study BIKE & OUTDOOR COMPANY (B.O.C.)
Customer support 24/7, relief of customer service team, increased sales conversion and happy customers: B.O.C. excellents new customer service set-up.
eCommerce
Case study Betty Bossi
Upgrading customer service availability to 7×14 with peer-to-peer support helped Betty Bossi to master the huge increase of +70% customer requests during COVID-19 while NPS improved by 13%.
Subscription services
Case study NOW TV Italy
NOW TV has an increasing number of subscribers and regularly faces high volume peaks during sports and entertainment broadcasting such as Juventus-Milan or Game of Thrones. With Guurus they handled 1’500 chats a day.
eCommerce
Case study brack.ch
Inexpensive 24/7 support, increased NPS of 75 and 18% conversion rate: BRACK.CH uses guuru successfully.
Subscription services
Case study bexio
Relief of internal support for peaks, 24/7 support, cost savings and fast response times: that’s why bexio uses guuru technology.
All industries
GUURU factsheet
How can you offer inexpensive around-the-clock support improve your NPS and increase conversion rates? By using your certified product users efficiently. How does that work? Download the factsheet to learn more.
eCommerce
Case study brack.ch
Inexpensive 24/7 support, increased NPS of 75 and 18% conversion rate: BRACK.CH uses guuru successfully.
Subscription
Case study bexio
Relief of internal support for peaks, 24/7 support, cost savings and fast response times: that’s why bexio uses guuru technology.
All industries
GUURU factsheet
How can you offer inexpensive around-the-clock support improve your NPS and increase conversion rates? By using your customer crowd efficiently. How does that work? Download the factsheet to learn more.
eCommerce
Case study vertbaudet
Benefit from the knowledge of other customers: vertbaudet relies on a live chat exchange among customers who share each other’s advice and experience and thus significantly increases customer loyalty (NPS 71, conversion rate 14.7%).
Tourism
Case study Graubünden Ferien
The Graubünden holiday destinations can offer 24/7 support and handle peaks during opening hours of the tourist offices. Thanks to the region knowledge that locals have, tourists get authentic support.
eCommerce
Case study vertbaudet
Benefit from the knowledge of other customers: vertbaudet relies on a live chat exchange among customers who share each other’s advice and experience and thus significantly increases customer loyalty (NPS 71, conversion rate 14.7%).
Tourism
Case study Graubünden Ferien
The Graubünden holiday destinations can offer 24/7 support and handle peaks during opening hours of the tourist offices. Thanks to the region knowledge that locals have, tourists get authentic support.