To ensure high customer satisfaction, Ricardo has expanded its self-service offering with GUURU's customer service solution and could furthermore deflect 60% of first-level requests.
Mobility gains new prospects as customers and reduces registration cancellation rates with peer-to-peer live chat. Within three months, 37% of enquiries have been automated.
Benefit from the knowledge of other customers: vertbaudet relies on a live chat exchange among customers who share advice and experience among themselves, significantly boosting customer loyalty.
Customer support 24/7, relief of customer service team, increased sales conversion and happy customers. B.O.C. (Bicycle & Outdoor Company) opts for improved customer support.
Upgrading customer service availability to 7×14 with peer-to-peer support helped Betty Bossi to master the huge 70% increase in customer enquiries during COVID-19 while improving their NPS by 13%.
NOW TV has a growing number of subscribers and regularly faces high volume peaks during sports and entertainment broadcasts, such as Juventus-Milan or Game of Thrones.
