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Case Studies

Case Studies

B.O.C. opts for GUURU's customer interaction solution
eCommerce

Case study BIKE & OUTDOOR COMPANY (B.O.C.)

Customer support 24/7, relief of customer service team, increased sales conversion and happy customers: B.O.C. excellents new customer service set-up.

Betty Bossi uses GUURU
eCommerce

Case study Betty Bossi

Upgrading customer service availability to 7×14 with peer-to-peer support helped Betty Bossi to master the huge increase of +70% customer requests during COVID-19 while NPS improved by 13%.

NOW TV Italy uses guuru
Subscription services

Case study NOW TV Italy

NOW TV has an increasing number of subscribers and regularly faces high volume peaks during sports and entertainment broadcasting such as Juventus-Milan or Game of Thrones. With Guurus they handled 1’500 chats a day.

eCommerce

Case study BIKE & OUTDOOR COMPANY (B.O.C.)

guuru-case-study-brack-en-web

Customer support 24/7, relief of customer service team, increased sales conversion and happy customers: B.O.C. excellents new customer service set-up.

eCommerce

Case study Betty Bossi

Betty Bossi uses GUURU

Upgrading customer service availability to 7×14 with peer-to-peer support helped Betty Bossi to master the huge increase of +70% customer requests during COVID-19 while NPS improved by 13%.

Subscription services

Case study NOW TV Italy

NOW TV Italy uses guuru

NOW TV has an increasing number of subscribers and regularly faces high volume peaks during sports and entertainment broadcasting such as Juventus-Milan or Game of Thrones. With Guurus they handled 1’500 chats a day.

guuru-case-study-brack-en-web
eCommerce

Case study brack.ch

Inexpensive 24/7 support, increased NPS of 75 and 18% conversion rate: BRACK.CH uses guuru successfully.

bexio opts for guuru for cost-effective 24/7 support solution
Subscription services

Case study bexio

Relief of internal support for peaks, 24/7 support, cost savings and fast response times: that’s why bexio uses guuru technology.

GUURU factsheet
All industries

GUURU factsheet

How can you offer inexpensive around-the-clock support improve your NPS and increase conversion rates? By using your certified product users efficiently. How does that work? Download the factsheet to learn more.

eCommerce

Case study brack.ch

guuru-case-study-brack-en-web

Inexpensive 24/7 support, increased NPS of 75 and 18% conversion rate: BRACK.CH uses guuru successfully.

Subscription

Case study bexio

bexio opts for guuru for cost-effective 24/7 support solution

Relief of internal support for peaks, 24/7 support, cost savings and fast response times: that’s why bexio uses guuru technology.

All industries

GUURU factsheet

GUURU factsheet

How can you offer inexpensive around-the-clock support improve your NPS and increase conversion rates? By using your customer crowd efficiently. How does that work? Download the factsheet to learn more.

vertbaudet uses guuru to increase customer loyalty
eCommerce

Case study vertbaudet

Benefit from the knowledge of other customers: vertbaudet relies on a live chat exchange among customers who share each other’s advice and experience and thus significantly increases customer loyalty (NPS 71, conversion rate 14.7%).

Case Study Graubünden uses guuru
Tourism

Case study Graubünden Ferien

The Graubünden holiday destinations can offer 24/7 support and handle peaks during opening hours of the tourist offices. Thanks to the  region knowledge that locals have, tourists get authentic support.

eCommerce

Case study vertbaudet

vertbaudet uses guuru to increase customer loyalty

Benefit from the knowledge of other customers: vertbaudet relies on a live chat exchange among customers who share each other’s advice and experience and thus significantly increases customer loyalty (NPS 71, conversion rate 14.7%).

Tourism

Case study Graubünden Ferien

Case Study Graubünden uses guuru

The Graubünden holiday destinations can offer 24/7 support and handle peaks during opening hours of the tourist offices. Thanks to the  region knowledge that locals have, tourists get authentic support.